Tell Me About a Time Where you had to Deal with Conflict on the Job
I think most people at some time or another have come up against this and the trick is how you deal with it.
The interviewer is purely looking for your reaction and whether you remain calm when you have to deal with any conflicts.
Whilst doing your preparation think of scenarios surrounding this question and strategies on how you deal with such conflict.
Maybe you have had conflict with another employee that you have to have a good working relationship with. How do you continue this working relationship whilst not being the best of friends. The answer is not always easy but it is about rising above situations and concentrating on your career to the best of the company. That is what the interviewer is looking for, whether any disagreements will damage the day to day performance or reputation of the company.
Be honest, how do you deal with conflict? Try and come across as calm and that you think first and weigh up the options before reacting.
All companies need a good balance of people, question such as these allow an interviewer to know what your personality is and whether you are a fit for their company.
Good Luck.
Glenys says
Having worked in a customer call centre I can give plenty of examples of this one. Its always good to have a couple of examples, especially where you have managed to resolve it to the satisfaction of the customer and the company
Alisonlholt says
Excellent, thank you.