Social Media Moderator Questions and Tips

  
If you have been selected for an interview for an interview then you need to make sure you do all the preparation you can to make you shine to your future employer.
If you do your research well then you will feel confident during your interview that you know all you possibly can. We all dislike the questions that we can’t answer.  Your potential future employer will want to know that you live and breathe social media and that you can pass your passion and enthusiasm onto the team you are working with.

Related: Social Media Moderator Cover Letter

If you have been given anything like a job description or company information, make sure you have read this well and maybe even print it out and take it with you to the interview. Think of examples of work that you have done which is related and that you could use as examples during your interview and if you have anything that you could print out and take along even better.

Once you are confident you can do what they are looking for then you need to ensure that you have researched the company thoroughly. You need to know everything you possibly can do, look at their website, can you find any press releases, news feeds that they have done? Get a feel for what they have done in the past and how they are perceived in the market place.

You also need to think carefully about what kind of questions you may be asked and below is a list of questions that you can think about prior to your interview:
At what point would you think you needed to escalate a customer complaint?Tell me about a time with a difficult customer?How long have you been using Twitter, Facebook and what problems do you foresee?How do you keep on top of the digital world of social media?How does your marketing background help you within this role?Although you are not bound to be asked any of those questions, it gives you an idea on what types of questions you could be asked and this will obviously vary from the company and the person interviewing you.

Be prepared and remember that there is a lot of competition amongst Social Media, so you need to be able to shine above all others.

Good Luck.