Receptionist Interview Questions
We have all had experiences of not very pleasant receptionists and its not nice. Not only will you need to look of a smart appearance and friendly but you will have to sound friendly too. If you speak down the phone smiling you can hear it at the other end!
For a reception role you will be asked the obvious questions of have you done this role before, where, for how long and what did you enjoy about it? Can you deal with multi tasking? You may have someone on the telephone and someone waiting to speak to you in the reception area, how will you cope with this, how will you decide what you priority is?
What have you done in previous roles, can you type and if so how fast, can you deal with the post, photocopying, filing? Can you ensure that people/visitors sign in and out? What experience have you got if this?
Where do you see your reception experience taking you, what would you like to do long term?
What qualities do you think makes a good receptionist? How should you answer the telephone? How would you deal with an irate person?
All these things that receptionists are faced with as first point of contact, think of the situations in your head, who have you ever spoken to, seen in a hotel, shop etc and draw from your experiences of good and bad customer service.
Check out following interview questions:
Tell me about yourself
Why should we hire you?
Why do you want this job?
What is your greatest strength?
What is your greatest weakness?
What are your salary expectations?
What motivates you?
Give some examples of teamwork
Describe a difficult work situation project and how you overcame it
Are you willing to travel?
Why do you think you would be a good person for this job?
Can you describe a time when you added something to a comapany?
What makes you best person for this job?
Are you available to work any shift? Do you mind working in any shift?
Do ou have any clerical experience?
Do you have any questions to ask?
Good luck.
Its very likely you will be given some scenarios and asked how you would deal with them. As first point of contact for the office/company you could come into contact with angry/irate customers as well as nice calm ones. It is best to practice and be prepared for some possible scenarios before your interview
Receptionists have the job of greeting people and giving a good impression. Receptionists are usually the first person that people see in a lot of cases, and I know that I, for one, can be impressed by a good receptionist.
An unfriendly receptionist can easily put people off going somewhere, so this is what the employer has in mind when interviewing people and deciding who will be the right person for the job.
A smart appearance and a friendly smile are probably two of the most important things to remember in your interview. Obviously, you must know what you’re talking about, but a casual appearance and somebody who doesn’t seem very bothered won’t go down very well at all with the interviewer!
Thank you.