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Account Executive Job Description

Learn more about becoming an Account Executive in the UK.

Department
Direct Reports
Reports to
Account Manager
Job Grade
Location
Date
March 2013

Overall Purpose of the Job

To get clients’ messages across to the public, acting as the main point of contact between the agency and client.
You will work closely with senior and creative teams to deliver a great service to aid client retention.

Key Responsibilities

Research clients’ products, services, plans, competitors and target markets
Meet clients for briefings and present proposals to clients for approval
Brief agency colleagues, work with them to plan and implement the best solutions for the client, challenging briefs where necessary
Ensure that projects are completed on time and to budget. Long hours are common and staff are expected to work flexibly to meet project deadlines
Travel frequently to meetings and socialise with clients when required
Meet clients to discuss strategy and report on progress
Respond to clients requests as and when they arise
Take part in pitches for new contracts
Ensure clients receive the best possible service and experience at all times
Look for opportunities for new clients and opportunities
Coordinate the work and energy of diverse types of people
Process strong desire to advance in account management career
Assume responsibility and ownership for work
Effectively manage time and prioritise deadlines
Handle a variety of tasks simultaneously
Write and Speak effectively
Maintain awareness of current research, marketplace and the competitive environment of the client’s industry in order to make effective recommendations
Effectively represent the Agency product to the client and educate them as to its applicability to their business
Prepare project estimates and facilitate client authorisation
Handle accounts as if you have primary responsibility
Prepare regular billing and budget reports
Ensure maximum profitability is maintained throughout project
Establish internal deadlines and coordinate with other teams to ensure that the project is of the highest quality and completed on time

Job Holder Skills & Experience Required

Essential
Excellent relationship building and communication skillsExcellent negotiating and influencing skillsHigh attention to detail and excellent organisational skillsQuick to absorb and analyse large amounts of informationEnthusiastic, energetic and imaginativeApproachable, energetic and imaginativeAble to present ideas with convictionIT literateAble to work independently and as part of a teamCommercially awareSmart in appearanceIntense interest in marketingDesirable

Experience working in agency environment
Experience working on business to business accounts

Job Holder Education & Qualifications Required

Essential

E.g. Degree level educated
At least three A levels

Desirable

E.g. Prince 2 qualified
Degree in relevant field e.g. Marketing, Advertising, Business

See also :

Finance cover letters

Account Manager cv example

Account Manager cover letter

  
Payroll Co-ordinator Job description

Learn more about becoming a Payroll Co-Ordinator in the UK.

Department
HR
Direct Reports
TBC
Reports to
Payroll Manager
Job Grade
TBC
Location
Head Office
Date
March 2013

Overall Purpose of the Job

To ensure that the payroll of the Company is up dated accurately and in a timely manner to ensure employees are paid as per their conditions of their contract of employment.

Key Responsibilities

Ensuring a proactive approach by others, timely receipt of information from key stakeholders to meet strict deadlines.

High volume of ad-hoc queries

Need to educate employees and managers (ie understanding payslips / tax codes)

Working in a rapidly evolving environment / business structure

Manage external stakeholder relations and internal stakeholder expectations

Manage and update monthly Payroll Input File (PIF) meeting set deadlines

Check and monitor data from employee rewards package database against proposed monthly pay-run

Create and run reports for HR use and financial reconciliation

Work with Communications Team to ensure business understanding of deadlines and requirements
Upload annual review and bonus data

Liaise with payroll provider and HR Coordinator regarding queries/errors and reporting

Managing  requests for information e.g. Financial references and National Statistics Forms

Work closely with Ex-pat Manager to accurately process adjustments / new starters / transfers

Work closely with Compensation and Benefit Manager to review, maintain and improve processes and systems

Regular auditing of data across all systems, data cleanse where necessary

Monitor HMRC notifications with payroll

Liaise with company car fleet manager to ensure accurate car allowances, employee grading and tax liabilities are processed accurately

Ensuring correct statutory payments / deductions are applied

Liaising with staff and management on payroll related queries.

Maintaining leave, sickness and overtime reports.

Interpreting awards/agreements and contracts in relation to overtime, shift
allowances etc.

Undertaking required reporting, both internal and statutory reporting.

Payroll administration – egg filing, setting up new starters.

Calculation and payment of termination payments.

Processing increases and calculation of back pays.

Assisting Payroll Manager with month end consolidation.

Assisting Payroll Manager with reconciliation and payment of payroll and group tax.

Reconciling payroll related GL accounts.

Calculating annual leave and LSL provisions/accruals.

Job Holder Skills & Experience Required

Essential
3 – 4 year payroll and accounting experience.Understanding of Tax NIC tablesExperience of managing ex pat / commuter payroll processesExcellent interpersonal skills and ability to communicate at all levelsDemonstrated payroll processing experience. Excellent written and spoken communication and interpersonal skills. Attention to detail. Numerical ability and data entry skills. Ability to work to deadlines. Understanding of payroll legislation and processes ie. tax, superannuation. Ability to interpret awards and relevant legislation. Customer service focus. Job Holder Education & Qualifications Required

Essential

E.g. Degree level educated
NVQ in Finance, Business or related subject
Intermediate Excel

Desirable

E.g. Prince 2 qualified
CIPP
Advanced Excel

See also :

Payroll cover letter

Payroll Administrator cv example

  
Midwife Job Description

Learn more about becoming a Midwife in the UK.

Department
Direct Reports
Reports to
Job Grade
NHS Band 6
Location
Date
March 2013

Overall Purpose of the Job
To manage the clinical area during their rostered duty time.To provide clinical midwifery care to women within the Maternity Services.To provide leadership to junior colleagues and students within their area of work.To assist in the development of midwifery within the Maternity Unit.Key Responsibilities

The practitioner is expected to ensure that their own clinical practice and that of the other staff on eachshift, within the area of practice is of a safe standard and in accordance with the unit policies.

To assess, implement and evaluate programmes of antenatal, intrapartum and postnatal care for women in line with current evidence, Unit policies and guidelines and NMC Midwives’ Rules and Code of Practice

To develop an environment that supports the value of midwifery care.

To liaise and communicate with other members of the midwifery and multi-disciplinary team in the planning and delivery of care.

To act as an advocate for the women and babies receiving care.

To be involved in the development of evidence-based practice in the Maternity Service and to encourage reflective practice providing a supportive framework to ensure that this takes place.

To initiate and support innovative change within the Midwifery Service in line with current clinical and academic evidence, national standards and relevant reports.

To maintain personal clinical expertise through clinical practice and within NMC requirements under PREP Rules

To be aware and have an understanding of the guidelines relating to Safeguarding issues.

To liaise with colleagues, GPs and other professionals where necessary in order to provide a seamless service for women receiving care across both health and other agency boundaries.

To promote health education for the woman and her family at all times.

To provide expert advice and support for students, healthcare assistants, nursery nurses, clerical staff and midwifery colleagues. To maintain personal clinical expertise through clinical practice and within NMC requirements under PREP rules.

To assess, plan and support development and education training needs within the midwifery team, in consultation with band 7 and Clinical Practice Educator, as appropriate.

To have a proactive approach to self- development. To participate in the Joint Review and Development (JRD) process.

Job Holder Skills & Experience Required

Essential

Registered Midwife
Diploma Level Education

Job Holder Education & Qualifications Required

Essential

E.g. Degree level educated

Desirable

E.g. Prince 2 qualified

See also :

Midwife cover letter

How to become a Midwife

Midwife salary

  
HR Manager Job Description

Department
HR
Direct Reports
TBC
Reports to
HR Business Partner
Job Grade
TBC
Location
Head Office

Overall Purpose of the Job

Manage the application of HR policy and support HR strategy across the business.  Develop and maintain excellence in employee relations and engagement activity.  Work effectively across all functions to deliver and embed UK HR transformation.

Key Responsibilities

Establish strong stakeholder relationships to coach, advise and feedback on all people and organisation related topics.

Coach and support Line Managers / teams to ‘self-service’ low level employee relation issues

Manage and facilitate action for medium – high risk employee relation issues

Manage and facilitate annual people review, including facilitating final Executive Board calibration

Coach and challenge individuals / managers with career management, planning and development

Manage and deliver the annual salary review (ASR) process

Develop and manage business wide activities, business objectives and associated communications

Work cross-CBU to contribute to and deliver on joint initiatives and company- wide projects

Champion company values, behaviours and ways of working

Create and deliver employee development events, workshops, and clinics alongside the L&D team and evaluate effectiveness and ROI.

Ensure and monitor consistency & fairness in the application of employee relations  / business initiatives  and maintain compliance with applicable UK legislation and policy

Coach / guide line managers on options for recruitment, movement of talent, assessment and practice

Business process owner for HR function – audit status, record and drive improvements for DANgo and Danone Way.

Actively promote and monitor annual PDR and IDP usage

Manage long term sickness absence management impact

Influence personal development review completion 

Attrition –create targeted plans leading to reduction in problem areas

Monitor Employee Engagement Index

Employee Relations case numbers / management feedback – reduce instances formal interventions

Maintain 0% Tribunal rate (where appropriate)

Job Holder Skills & Experience Required

Essential
Previous HR advisory / management role Fluent in English – spoken and writtenKnowledge of UK Employment law and applicationCollaborative team player – able to work with a wide variety of stakeholdersExcellent attention to detailStrong Initiative – Self StarterCuriosity – able to test and challenge appropriatelyInterest in progressing in HR professionDesirable
Able to coach effectivelyStrong excel skillsCommercial acumenPresentation skills, Ability to deliver effective trainingSeek continual improvementJob Holder Education & Qualifications Required

Essential
E.g. Degree level educated
 Educated to degree level (or equivalent)
 
Desirable
E.g. Prince 2 qualified
CIPD membership (Associate or above)

See also :

HR Manager cover letter

  
Software Engineer Job Description

GENERAL DESCRIPTION

As Software Engineer, you will be tasked with producing solutions for new software systems for clients and resolving problems in existing software.  You will work as part of a team that provides comprehensive IT solutions to a wide variety of clients, meeting current client expectations and winning new work.

Your day-to-day responsibilities will include trouble shooting software problems and programming software for new systems.  You will be expected to provide full support, including telephone advice, on site repairs and writing of technical manuals.

MAIN TASKS AND RESPONSIBILITIES

1. To liaise with other IT professionals (systems analysts, programmers, etc) to bring together design configurations, including details such as user interfaces and systems requirements.

2. To provide professional advice and a consultancy service to clients in terms of their software needs.  To review clients’ systems and present costed recommendations for improvements.

3. In conjunction with other IT colleagues, to provide project specifications and proposals to potential clients on their system needs.

4. To undertake corrections, tweaks and upgrades on software to improve compatibility and speed and to fix bugs.

5. To provide recommendations on optimal software set ups for clients.

6. To install new software on clients’ premises and ensure that it works fully to design/project specifications.

7. To be part of the team providing ongoing maintenance to clients.  To analyse ongoing performance of client systems and rectify issues that occur as quickly as possible.

8. To provide training to the employees of clients so that they are able to get the most out of their new software system.

9. To keep up to date with latest developments in software programming and use them to provide innovative solutions to clients.

10. To undertake training as required as part of your professional development.   

11. To undertake any other ad-hoc duties relevant to the post as and when required.

SKILLS AND EXPERIENCE REQUIRED
Degree in relevant subject (eg, maths, electronics, software engineering)Exceptional IT skills and in-depth knowledge of programming languages such as Java, C++, Oracle and LinuxExcellent analytical and reasoning abilitiesSolid teamworking abilitiesAbility to deliver on specified designs and specificationsExcellent communications skills; able to explain and influenceAbility to meet strict deadlinesSKILLS AND EXPERIENCE (DESIRABLE):
Postgraduate degree in relevant subject, such as IT system designExperience of software engineering within commercial projectsCommercial acumenSee also :

Software Engineer cover letter example

IT jobs cover letters

  
Finance Asisstant Job Description

Department
Finance
Direct Reports
TBC
Reports to
Payroll Manager
Job Grade
TBC
Location
Head Office
Date
March 2013

Overall Purpose of the Job

To set up Purchase Orders on the system in order aid tracking and management of spend.
To reconcile stock invoices to prices on the system in order to ensure all invoices that are processed for payment are accurate.

Key Responsibilities

Stock Reconciliation     – Reconciling stock invoices for both Third Party Stock and Intercompany Stock.

Purchase Orders          – Creating & Maintaining POs as well as creating and distributing Open PO Reports

Manual Expenses         – Processing Manual Expense Forms

Printer Cost Allocation  – Allocating printer costs from reconciling invoices against reports downloaded from the printers.

Accruals                       -Creating Accruals as necessary.

Journals                       – Uploading Journals and Creating Journals.

Prepayments               – Calculating Prepayments and Reconciling to General Ledger.

Liaising with Supply Chain and Warehouse to reconcile stock received against stock invoices, correct prices and request credits where necessary.

Liaising with Budget Holders regarding Purchase Orders, setting Purchase Orders up in a timely manner, all invoices over £1000 covered, Appropriate people raising/approving POs.

Time Limit Restraints, particularly around month end.

All invoices processed in a timely manner.

Accruals are calculated accurately.

Effective relationship with others in the business and with Third Party Suppliers.

Time Limit Restraints, particularly around month end.

All invoices processed in a timely manner.

Accruals are calculated accurately.

Effective relationship with others in the business and with Third Party Suppliers.

Job Holder Skills & Experience Required

Essential

Team Player:

Ability to share workloads with colleagues
To develop a strong understanding of other team members core work duties and to assist in providing cover where necessary.
Ability to work alone and/or as part of a team

Inter Personal Skills:
A professional telephone mannerAbility to generate & communicate financial information to non-financial staffGood listening and questioning skillsConscientious and strong attention to detailArticulate and numerateA high level of computer literacy evidenced by work experience or qualifications.MS Excel to basic level.Good organisational skillsAbility to work to and meet reasonable deadlinesA high level of computer literacy evidenced by work experience or qualifications.MS Excel to basic level.Good organisational skillsAbility to work to and meet reasonable deadlinesJob Holder Education & Qualifications Required

Essential

E.g. Degree level educated

Desirable

E.g. Prince 2 qualified

At least 5 GCSE’S grade C and above

A levels

AAT Qualified or studying towards AAT or equivalent.

See also :

Finance Asisstant cover letter

Finance Admin Asisstant cover letter

  
Kitchen Assistant Job Description

GENERAL DESCRIPTION

As Kitchen Assistant, you will be required to provide a general level of assistance within the restaurant kitchen, including general food preparation, kitchen duties and cleaning.  Because of the close working space, you will be responsible for keeping floors and surfaces clear and to develop constructive working relationships with the entire catering team.

We are committed to developing all of our staff so we are looking for an individual who is enthusiastic about good food and delivering excellent customer service.  This post will involve working to a shift rota and will include evenings, weekends and public holidays.

MAIN TASKS AND RESPONSIBILITIES

1. To undertake general preparation of food – ie, peeling and chopping vegetables, preparing salads and sandwiches, assisting with the baking of bread, etc.

2. To assist in the preparation of meals under the supervision of the Chef or other appropriate staff.

3. To understand and adhere to all food hygiene and health and safety requirements in order to meet regulatory and Company standards.  This includes the safe use of knives and other sharp utensils.

4. To maintain a high standard of personal hygiene.  To ensure that a clean uniform is worn at all times.

5. To undertake general cleaning duties throughout the kitchen, including wiping work surfaces and mopping floors.  This will also include stocking and emptying the dishwasher at regular intervals.

6. To ensure that spills and other slipping hazards are dealt with immediately.

7. To provide a cleaning service, including setting and clearing of tables, in the restaurant if required.  To serve meals to customers if additional cover as and when it is needed.

8. To attend staff meetings and training designed to maintain high standards of hygiene and health and safety throughout the restaurant.

9. To work in a safe manner at all times and behave in such a way that the health and safety of work colleagues is not adversely affected.

10. To undertake any other ad-hoc duties relevant to the post as and when required.

SKILLS AND EXPERIENCE REQUIRED
General understanding of the workings of a restaurant kitchenBasic knowledge of food hygiene, storage and preparationHigh standards of cleanlinessAbility to work well within a close knit teamAbility to follow instructions quicklyAbility to work unsocial hoursSKILLS AND EXPERIENCE (DESIRABLE):
Training in food hygienePrevious experience in a catering environmentSee also :

Kitchen Assistant cover letter

Kitchen Assistant interview

Kitchen Assistant salary

  
Flight Attendant Job Description

GENERAL DESCRIPTION

Our Flight Attendants effectively represent the Company, greeting and serving customers on a daily basis.   They are responsible for the comfort and safety of the people who choose to fly with us and for dealing with any emergency situations onboard the aircraft.

The Flight Attendant will be scheduled on a rota and may be required to work at short notice.  You should be extremely flexible in terms of working patterns and expect to be away from home for periods of up to 7 or 8 days at a time.

MAIN TASKS AND RESPONSIBILITIES

1. To welcome customers as they board the place, offering assistance where required to direct people to their seats or store their baggage.  To provide additional assistance to people with disabilities or mobility problems.

2. To undertake pre-flight checks, ensuring that bags etc are stored safely, passenger safety belts are secured, etc.  To provide pre-flight safety instructions as required by regulation.

3. To secure all doors, compartments, trolleys, etc prior to take-off.

4. To provide meals, drinks, headsets, blankets, etc to customers as required.

5. To maintain a safe and tidy working space at all times throughout the flight.

6. To develop and maintain positive working relations with other members of the flight crew.

7. To respond to customer requests and enquiries, ensuring that they are met as far as possible.

8. To deal with illness and other situations as they arise in a calm manner.  To problem solve and reassure passengers as required.

9. To undertake a full inspection required prior to passenger boarding on matters such as safety equipment, first aid kits, food stocks and cutlery.

10. To check passenger boarding passes at the airport terminal.

11. To undertake inventory checks at the end of the flight and provide an appropriate report.

12. To operate within food hygiene regulations.

13. To provide flight reports as required.

14. To undertake any other ad-hoc duties relevant to the post as and when required.

SKILLS AND EXPERIENCE REQUIRED
Previous experience in a customer facing roleGood general level of education, including GCSE or similar in English and MathsA welcoming and friendly mannerAn enthusiasm for excellent customer serviceGood teamworking skillsExcellent communications skillsThe ability to think on one’s feetSKILLS AND EXPERIENCE (DESIRABLE):
Previous flight attendant experienceForeign language skillsSee also :

Flight Attendant cover letter

Cabin Crew interview

Cabin Crew CV Example

  
Concierge Job Description

GENERAL DESCRIPTION

As Concierge, you play an important part of the guest customer experience within ABC Hotel.  The Concierge is required to provide an efficient and courteous service, assisting guests on a daily basis.  You may be asked to make recommendations and arrangements on matters such as local restaurants, entertainment, travel routes and tourist attractions.

In essence, your role will be to enhance the guest’s stay within the hotel by helping them to make the most of their time.  The Concierge role is an important one as it is often the one that guests most closely associate with the customer service quality that they receive.  You should therefore be able to act as an ambassador for ABC Hotel and present the hotel in a professional manner at all times.  This post will involve shift work, including evenings and weekends.

MAIN TASKS AND RESPONSIBILITIES

1. To act as a key point of contact and source of information for guests throughout their stay.

2. To play a pivotal role within the front of house team, giving a positive impression to guests and working with others to maintain high standards of customer service.

3. To provide quick and accurate answers to guest enquiries.

4. To manage the luggage of guests on checking in or out.

5. To provide relevant information on attractions, entertainment, restaurants and transport.  To have information available for emergency situations such as doctors or dentists.

6. To provide information on facilities within the hotel, including room service, breakfast, evening meals, newspapers, wi-fi, etc.

7. To book taxis and other modes of transport on behalf of guests.

8. To take and pass on messages as required.

9. To assist in maintaining a clean and tidy foyer area and concierge desk.

10. To provide assistance with room service orders where required.

11. To assist with minor maintenance and meeting room clearance duties as they arise.

12. To undertake any other ad-hoc duties relevant to the post as and when required.

SKILLS AND EXPERIENCE REQUIRED
Previous experience within the hospitality sectorIn-depth knowledge of local features, transport routes and amenitiesExceptional enthusiasm for providing a first rate customer service experienceExcellent standards of dress and presentationExcellent interpersonal skills and a helpful attitudeGood organisational skillsFlexibility in working hoursSKILLS AND EXPERIENCE (DESIRABLE):
Previous experience as a Concierge or similar public facing roleQualification in hospitality or similarKnowledge of manual handlingSee also :

Concierge CV Example

Concierge cover letter

  
Teaching Assistant Job Description

GENERAL DESCRIPTION

The Teaching Assistant will work closely with teachers to develop lessons, resources and materials that are aligned with national educational standards.  This will involve preparing tests, finding educational materials on and offline and helping directly in the classroom.  You will be expected to support individuals and groups of pupils on a daily basis.

The Teaching Assistant plays an important part in the educational support of pupils within the school.  He/she will be relied upon to contribute to the work of the teaching staff and work constructively alongside a number of teachers in class.

MAIN TASKS AND RESPONSIBILITIES

1. To provide effective assistance to the teacher in the classroom in line with the educational aims set out by the school.

2. To help to create an appropriate atmosphere in the classroom to encourage learning.

3. To build good working relationships with pupils, setting standards without compromising on approachability.  To encourage pupils to develop their interpersonal skills and work well with others.

4. To adopt the school’s learning and teaching programmes, ensuring that they are applied in the classroom to achieve learning objectives.

5. To support individual pupils when required, both in and out of class, with their learning needs.

6. To monitor the learning and behaviour of pupils in the classroom and assist in the marking of school work.  Alongside the teacher, to give constructive feedback to pupils on their work.

7. To help pupils with any educational or emotional problems in an understanding manner.

8. To provide assistance to the teacher in the preparation of lessons and other clerical requirements.

9. To deal with behavioural problems or other incidents in an authoritative, confident and fair manner.

10. To maintain records as required.

11. To assist in organising and supervising school trips and out of school activities.  To play a part in monitoring pupils during break times, including the lunch hour period.

12. To maintain the school’s high standards in terms of diversity, equal opportunities, health and safety, child protection and confidentiality.

13. To be proficient in first aid procedures and apply them if required.

14. To undertake any other ad-hoc duties relevant to the post as and when required.

SKILLS AND EXPERIENCE REQUIRED
Appropriate NVQ Level 1 qualification; willingness to progress qualifications furtherExperience of positive relationships with childrenGood understanding of national educational standardsAbility to communicate with children in an appropriate mannerUnderstanding and patienceExcellent teamworking skillsGood attention to detail; able to observe behaviour and pupil performanceSKILLS AND EXPERIENCE (DESIRABLE):
Previous experience of working with childrenSee also :
Teaching Assistant cover letter
Teaching Assistant cover letter (no experience)
Teaching Assistant CV Example
Salary information for Teaching Assistant