Learnist.org

  
Roles vary from organisation to organisation; you could be working in a hospital setting, a care centre or a patient’s home environment. Despite the differing of environments, the basic principles of being a health care assistant are the same.

If for example you work in someone’s home you are likely to be one of the few people the patient sees during the day and you will generally do the visit on your own unless you are required to do any lifting or moving of the patient then a colleague will work with you on these visits. If working in a centre or hospital you are surrounded by other work colleagues and also patients in a busier more formal environment.
Some of the basic duties you will be required to do are as follows:
Making sure patients get up in a morning and get to bed at nightHelping patients to wash, shower or dress as necessaryHelping to serve food or helping people eat if they are unable to do it themselvesMaking and changing beds as required by the guidelinesEnsuring that patients unable to move are turned/moved regularly in their beds to prevent pressure soresTalking and reassuring patients to help them feel less anxious or concernedTo help patients move to where they need to do if not able bodiedEnsuring that all patients can go to the toilet or are given a bed pan etcKeeping a clean and tidy ward, room or at the patients homeOrdering and maintaining the stock and equipment supplies as requiredTaking and recording observations such as temperature, pulse and breathing on a regular basisUsing specialised equipment such as lifts to move patientsAll roles vary to some degree but the main consideration is a friendly and hardworking nature to which patients who are feeling vulnerable can rely upon.

Related: Healthcare Assistant Cover Letter Example

  
Within the Housing sector, roles are usually based with the local authority council where you will help to place clients using the welfare system and gaining access to accommodation which suits their needs and requirements.

The role will be a varied one of office work and meeting with clients, perhaps visiting the houses and assessing any repairs that need doing, alterations etc. Once you get into this role there may be opportunities to take relevant qualifications in housing to further develop your career.

Although the list below will vary between roles, the basic duties remain the same in any housing officer position:
Assessing and allocating vacant accommodationCarrying out regular inspections to make sure all properties are in a good state of repair and to arrange any repairs as necessary for both vacant and in possession accommodationMeeting and assessing the needs of people applying for housing depending on their circumstances Dealing with issues such as anti-social behaviour and broken tenancy agreements and taking the appropriate channels as necessaryReferring tenants to appropriate sources of benefits and welfare advice according to their needsAssessing and setting rents and dealing with payments and arrears as they ariseTaking out for legal action where necessaryPreparing reports based on facts and figuresSupporting tenants in their situations by offering meetings, advice etc.Working closely with other departments and agencies to help your clients needs and requirementsAn ability to solve problemsThose duties are a list of duties you will be expected to carry out in your role but to do these areas you will need to have good administration skills in the form of IT skills, telephone skills, excellent communication etc as these areas will allow you to perform well in your role.

Related: Housing Officer Cover Letter Example

  
Roles will vary from company to company depending on the industry they are in but if you are looking for some guidance about the kinds of things that you can expect to see in a job description related to skills and tasks then the below information may help you.

Job responsibilities and general experience required for this role is as below:
Full responsibility for accounts and how information is handled and gathered. Create and maintain marketing campaigns in line with the company values.The ability to write, create and manage unique and interesting content that makes the company stand out from the rest keeping our followers engaged and entertained and wanting more.Measuring and creating reports on the effectiveness of such campaigns.Keeping on top of latest trends within the public domain.Understanding and promoting our brands ensuring our standards are consistently met, with a good understanding of our competitors.Holding weekly/daily meetings to ensure that information is shared correctly and all departments are up to date. Come up with new ideas of how to grow the number of followers/the audience through promotion and well produced content.You will be responsible for defining and following the social media strategy for the company.You must have excellent working knowledge of Facebook, My Space, Twitter, You Tube and other social media.Write, publish and maintain current content on Facebook etc with a view to keeping the audience engaged. To hold meetings internally and externally explaining and communicating clearly for the non technical users about the products, brands of the company. You must have a creative way of writing and have a good understanding of technical terms.Working knowledge of Adobe Photoshop, Illustrator, InDesign etc.You must have excellent people management skills and be an excellent communicator with the ability of communicating at all levels.

Although this is just an example of a job description, it allows you the opportunity to think about the tasks you will be asked to do as a Social Media Manager.   

Related: Social Media Manager Covering Letter

  
Roles will vary from company to company depending on the industry they are in but if you are looking for some guidance about the kinds of things that you can expect to see in a job description related to skills and tasks then the below information may help you.

Job responsibilities and general experience required for this role is as below:
You must be able to write, create and produce unique and interesting content that makes us stand out from the rest keeping our followers engaged and entertained and wanting more.Have a clear understanding of our brands and competitors ensuring our standards are consistently met at the same time as promoting the brand. Liaise with all departments and teams and ensure that information is shared throughout. Grow the number of followers/the audience through promotion and well produced content.You will be responsible for defining and following the social media strategy for the company.You must have excellent working knowledge of Facebook, My Space, Twitter, You Tube and other social media.Manage different teams and departments within social media.Write, publish and maintain current content on Facebook etc with a view to keeping the audience engaged. To participate in meetings internally and externally explaining and communicating clearly for the non technical users. You must have a creative way of writing and have a good understanding of technical terms.Working knowledge of Adobe Photoshop, Illustrator, In Design etc.You must have excellent people management skills and be an excellent communicator with the ability of communicating at all levels. Although this is just an example of a job description, it allows you the opportunity to think about the tasks you will be asked to do as a Social Media Producer. 

Related: Social Media Producer CV

  
Roles will vary from company to company depending on the industry they are in but if you are looking for some guidance about the kinds of things that you can expect to see in a job description related to skills and tasks then the below information may help you.

Job responsibilities and general experience required for this role is as below:
Devise and implement new strategies and analysing the results accordingly.Create, develop and maintain the editorial calendar in conjunction with the relevant departments.Assess the content that is being produced and ensure that is aligned with the company values.Keeping on top of latest trends within the public domain and new technology that arises, always thinking what will be next to keep ahead. Understanding and promoting our brands ensuring our standards are consistently met, with a good understanding of our competitors.Devise new ideas of how to grow the number of followers/the audience through promotion and well produced content ensuring that the audience is engaging directly with us. You must have excellent working knowledge of Facebook, My Space, Twitter, You Tube and other social media.Write, publish and maintain current content on Facebook etc with a view to keeping the audience engaged. To hold meetings internally and externally explaining and communicating clearly for the non technical users about the products, brands of the company. You must have a creative way of writing and have a good understanding of technical terms.Working knowledge of Adobe Photoshop, Illustrator, InDesign etc.You must have excellent people management skills and be an excellent communicator with the ability of communicating at all levels. Although this is just an example of a job description, it allows you the opportunity to think about the tasks you will be asked to do as a Social Media Editor.   

Related: Social Media Editor CV Example

  
Roles will vary from company to company depending on the industry they are in but if you are looking for some guidance about the kinds of things that you can expect to see in a job description related to skills and tasks then the below information may help you.

Related: Social Media CV Example
Job responsibilities and general experience required for this role is as below: A good awareness of social media and all aspects of the digital age.Excellent customer service skills and communication skills both orally and written as a lot of work is done via email or online.Being able to make a good judgement on individual cases and escalating more serious concerns to members of the senior management team.Protect the brand image and increase the brand loyalty with our customers.Review user content and escalate or flag as necessary.Take the lead on the comments being made on the website as they come in and produce material for the website comments as required. Being aware of the latest trends within the public domain. Full responsibility for your accounts and how information is handled and gathered. Measuring and creating reports to keep a track of customer feedback.Keeping on top of latest trends within the public domain.Understanding and promoting our brands to our customers ensuring our standards are consistently met, with a good understanding of our competitors.Taking part in daily/weekly meetings to ensure all departments have the latest communications. Develop new accounts. You must have excellent working knowledge of Facebook, My Space, Twitter, You Tube and other social media.Although this is just an example of a job description, it allows you the opportunity to think about the tasks you will be asked to do as a Social Media Moderator.   

  
Roles will vary from company to company depending on the industry they are in but if you are looking for some guidance about the kinds of things that you can expect to see in a job description related to skills and tasks then the below information may help you.

Related: Social Media Specialist CV Example

Job responsibilities and general experience required for this role is as below:
Be responsible for the social media advertising. Handle all PR for the company. Devise marketing plans in line with the company values.Monitor and manage the social media platforms used by the company.Build and maintain good relationships with customers finding out how to keep them engaged.Excellent communication skills both orally and verbally.The ability to write, create and manage unique and interesting content that makes the company stand out from the rest keeping our followers engaged and entertained and wanting more.Keeping on top of latest trends within the public domain.Come up with new ideas of how to grow the number of followers/the audience through promotion and well produced content.You must have excellent working knowledge of Facebook, My Space, Twitter, You Tube and other social media platforms.To hold meetings internally and externally explaining and communicating clearly for the non technical users about the products, brands of the company. You must have a creative way of writing and have a good understanding of technical terms.Working knowledge of Adobe Photoshop, Illustrator, InDesign etc.You must have excellent people management skills and be an excellent communicator with the ability of communicating at all levels. Although this is just an example of a job description, it allows you the opportunity to think about the tasks you will be asked to do as a Social Media Specialist.

  
Roles will vary from company to company depending on the industry they are in but if you are looking for some guidance about the kinds of things that you can expect to see in a job description related to skills and tasks then the below information may help you.

Related: Social Media Community Manager CV Example

Job responsibilities and general experience required for this role is as below:
Manage the social media channels including Twitter, Facebook, Instagram, LinkedIn, Google +, You Tube etc.Monitor the traffic and engage regularly on all social media channels.Analyse the results and provide reports as required.Develop campaigns with emphasis on audience growth.Devise and implement new strategies and analysing the results accordingly.Write and assess the content that is being produced and ensure that is aligned with the company values.Keeping on top of latest trends within the public domain and new technology that arises, always thinking what will be next to keep ahead. Understanding and promoting our brands ensuring our standards are consistently met, with a good understanding of our competitors, benchmarking our competitors.You must have excellent working knowledge of Facebook, My Space, Twitter, You Tube and other social media.Write, publish and maintain current content on Facebook etc with a view to keeping the audience engaged. To be able to think on your feet and react to different social media news feeds.Keep on top of the blog posts.Scan news feeds for interesting articles, blogs, media that you can share. To be aware and involved in the overall marketing objects for the business.Appropriate knowledge and information of social media interaction and how to talk real time. Although this is just an example of a job description, it allows you the opportunity to think about the tasks you will be asked to do as a Social Media Community Manager.   

  
Hotel Receptionist Job Description

GENERAL DESCRIPTION

The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction.  The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk and help the General Manager to maintain a smooth room bookings service.

MAIN TASKS AND RESPONSIBILITIES

1. To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.

2. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.

3. To deal with guest requests to ensure a comfortable and pleasant stay.

4. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

5. To be responsible for accurate and efficient accounts and guest billing processes.

6. To assist in keeping the hotel reception area clean and tidy at all times.

7. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.

8. To administer all routes of reservations (eg, online, phone) to ensure that room bookings are made and recorded accurately.

9. To ensure that all reservations and cancellations are processed efficiently.

10. To keep up to date with room prices and special offers to provide accurate information to guests.

11. To report any maintenance, breakage or cleanliness problems to the relevant manager.

12. To administer the general petty cash system and float in an accurate manner.

13. To undertake all training as required (eg, first aid, health and safety, customer service).

14. To adhere to all fire safety test procedures.  To assist in the evacuation process in the event of fire.

15. To undertake any other ad-hoc duties relevant to the post as and when required.

SKILLS AND EXPERIENCE REQUIRED
A friendly and welcoming approachHigh standards of dress and presentationAbility to remain calm during difficult situations or in a very busy environmentThe ability to work unsupervisedExcellent interpersonal skills, including a pleasant telephone mannerGood administrative skills and the ability to use email and booking systemsGood team working skills.SKILLS AND EXPERIENCE (DESIRABLE):
Previous customer service experiencePrevious experience in hospitality.See also:

Receptionist CV example

Receptionist Salary

Receptionist cover letter

Receptionist interview

  
Care Worker – Job Description

Learn more about becoming a Care Worker in the UK.

Main Duties

A care worker has to look after people who are not fit to look after themselves. This could mean the elderly, children, sick or infirm. It may involve helping people to get dressed, get washed, be fed or it could be shopping, cleaning or taking them out.

You may need to work together with medical professionals to make sure that your client is getting the care that they need.

It is possible to be working in a person’s home, in a care home, day centre, children’s centre or hospice. It is likely that you will need to wear a uniform.

Hours will vary and you may be required to do night shifts depending on where you work. Those working in day centres or children’s centres will probably work 9-5 but those working in care homes may need to do nights. This working with people in their own home may have to visit early in the morning and late at night to get the person up and put them to bed.

Expected Salary

An entry level care worker should expect to get paid from £11,000. This will depend on the employer with local authorities paying form £12,000 to £14,000 which can go up to £18,000 to £21,000 with promotion. There can be night shift and overtime work which could provide an opportunity to earn more money.

Pros

Great job satisfaction in knowing you are caring for others.
A very varied job, where no day will be like another.
There are lots of jobs in this area and not many people applying for them, so chances of being in employment are high.

Cons

Very hard work both physically and mentally.
Can be difficult if people that you are caring for pass away.

Qualifications Required

Formal qualifications are not normally needed.
Some work experience, perhaps as a volunteer is preferable.
CRB clearance and a health check have to be passed.
You may be encouraged to work towards NVQ qualifications.

Required Skills
Caring and patient natureGood communication skillsAble to get along with people of all ages and backgroundsAble to cope with the emotional challenges the role bringsPhysical strength to lift people and help those with mobility problemsGood listenerHappy to work hard for low payAble to react well in a crisis and know who to get in touch with should emergency health care be required.