Learnist.org

  
1st line support interview questions

Try to answer following questions yourself after going through all our answers.

1st line support jobs can be found on job sites online.

– What do you think are the main qualities/attributes required to be an
effective Customer Services Helpdesk person?

– Provide an example where you have had to deal with an awkward customer, what did you do, and what was the outcome?

– How do you keep track of matters requiring your attention/how do you stay organised?

– Can you provide an example of where you have had to use a structured approached to solving a customer’s problem?

– Can you give examples of SLA’s (service level agreements) you have worked to?

– What is the extent of your IT /technical skills?
View our latest IT jobs.

Difficult problems that you have had to overcome
How have you learnt new skills? (Courses at work/self funded/self study/off the internet)
Have you had to encounter difficult customers/situations? How did you deal with that?
What examples can you give regarding working to tight deadlines/under pressure/to high service levels?
What team environments have you worked in?
Have you dealt with customers/colleagues over the phone / by letter / by e-mail?
Were there set procedures you had to follow?
Have you been involved in team meetings or had any input to your working environment or processes?
Good luck with your interview and please post if you have any questions about your interview!
Tell me about yourself
Why should we hire you?
Why do you want this job?
What is your greatest strength?
What is your greatest weakness?
What are your salary expectations?
What motivates you?
Give some examples of teamwork
Describe a difficult work situation project and how you overcame it
Are you willing to travel?
What can you contribute to this company?

  
Helpdesk Interview Questions

A helpdesk interview will strongly focus on your abilities to interact with the public. Your potential employer will be looking for someone who will be able to engage with customers and appear genuinely friendly. As the helpdesk worker will often find themselves dealing with irate, frustrated customers, it is important to show are capable of remaining cool under pressure. It is completely unacceptable for an employee to snap at a customer despite the high level of aggression (even if not aimed directly at the employee) some customers will be displaying. You will definitely be asked questions about how you would deal with such scenarios at some point in your interview. It is important to explain that you would remain calm in order to attempt to calm down the customer.

As you will hopefully be taking up a position on a helpdesk you are obviously there to help. Although you will be given training it would be an advantage to have some background knowledge on the subject you will be dealing with. For example, sitting on a car maintenance companies help desk will prove difficult if you have no knowledge of cars. Whatever job you are going for, you will be expected to have at least a basic understanding of what they do and some knowledge on the problems you may be required to help with. You should expect some work related questions which will be used to gauge the level you are at. This will give your potential employer an idea of how much training would be required should you be hired. If you will be in the public eye it also stands to reason that you will need to be dressed to a required standard each day. Therefore, make an extra effort for the interview. Whether you are informed or not, the interviewer will be casting a critical eye over the way you have presented yourself. 

Check out most asked interview questions:

Tell me about yourself

Why should we hire you?

Why do you want this job?

What is your greatest strength?

What is your greatest weakness?

What are your salary expectations?

What motivates you?

Give some examples of teamwork

Describe a difficult work situation project and how you overcame it

Are you willing to travel?

What can you contribute to this company?

  
Labour interview questions and answers:

If you have an interview coming for a Labour job then you can take a look at our full list of typical interview questions.

There are many Labour jobs online however most labour job vacancies would be advertised on the local papers and on the windows of the companies in the towns etc.

You should have a well written CV even for Labour jobs!
When you click on the links, they will take you to the answers of the questions.
Good luck with your job search and if you have anything to ask please do so!
View our full list of Typical Interview Questions and Answers!
Tell me about yourself
Why should we hire you?
Why do you want this job?
What is your greatest strength?
What is your greatest weakness?
What are your salary expectations?
What motivates you?
Give some examples of teamwork
Describe a difficult work situation project and how you overcame it
Are you willing to travel?
What can you contribute to this company?

  
Baby Sitter Interview Questions

Most times you would have you interview with the agency however sometimes families may want to interview you too. The best way to find a Baby Sitting job is to register with agencies and wait for them to call you for a job.

Baby sitting job can be part-time or full-time, sometimes parents may want to work with you regularly.

Interview questions for a babysitting role conducted by the family who you are potentially going to be babysitting for are most likely to be quite personal. Its a lot different to working in a business environment as you are in someone else’s house with their children, the most precious things they have and they are looking for someone to trust to look after their children.

Apart from general questions about your previous work experience they will want to know how you deal with certain situations for example: if you are being employed just to babysit at night potentially when the child/children are asleep they will want to know what you will do if they wake up and are upset? Will you go and check the children and how many times? If you are being employed to babysit in the day or when the children are awake they will want to know what you will do if a child refuses to do something such as eat their lunch, snack etc, how will you deal with this? They will want to know what kind of activities you will do with the children, whether you can take them to the park etc, do you drive, think about your situation/location and what you could do and where you could take them. 

Should a family be interested in you, ensure that you recommend meeting with the children and spending an hour or so getting to know them so that the first time you are in a working situation they are aware of who you are.

Here are most asked interview questions:

Tell me about yourself
Why should we hire you?
Why do you want this job?
What is your greatest strength?
What is your greatest weakness?
What are your salary expectations?
What motivates you?

  
Have you ever thought about becoming a Dental Nurse in the UK? Interested in oral health? If yes then this job can be just right for you.

Dental Nurses are responsible to help dentists with whatever they require in aspect of patient care.

If you were succesful at your job application then you will be invited for an interview. Dental Nurse interviews are usually typical interview questions based however you will also receive job related questions too.

Can I be a Dental Nurse? Do I need any qualifications to become a Dental Nurse?

You can be a trainee Dental Nurse without any qualifications however some employers may prefer you to have GCSEs including English, Maths and Science.

Here are the some of the Dental nurse interview questions:

why do you want to be a dental nurse?

why did you select this profession?
why are you joining our institution?
what all can you perform as a dental nurse?
what are your strengths?
what other jobs in the clinic you can handle other than your routine dental nursing skills?
which of the routine dental procedure you are passionate about?
why have you changed your job frequently?
tell me briefly about code of practice in medical emergencies in dental clinic
how good are you in managing stock and re ordering materials?
how good are you in identifying instruments?
show me the entire instruments and equipment used in doing a single sitting root canal treatment
what is sterilisation?
what is disinfection?
how do you sterilise reamers, files, manage root canal kits, surgical instruments etc?
When can you join us?

– Tell me about yourself
– Why should we hire you?
– What is your greatest weakness?
– What are your salary expextations?
– Why do you want to be a Dental Nurse?
– What makes you different candidate than others?
– Why do you want this job?
– How do you evaluate success?

View complete list of Typical Interview Questions.

Related job guide:

– Dental Nurse Salary
– Dental nurse cover letter example
– Dental Nurse hygienist salary

  
Sales Interviews

Interview questions for sales roles will include the standard questions already mentioned but depending on the company they will want to possibly do some kind of role play scenario so for example if you are selling cars they will probably do a customer, sales associate role play to see what answers you would give if you were face to face with a customer looking to spend a lot of money on a new car.

The key is always to do your research, you need to know as much as humanly possible about the company you are going for an interview with. The last thing you want to do is admit you don’t know.

The interviewer will be looking for your attitude and appearance. How do you handle yourself in any situation, do you get flustered, stay calm, are you smart in your appearance?

They will want to know what drives you, is it money and meeting targets? They will want you to be  a careful balance of someone who wants to hit their targets every month but someone who is also very considerate and a good loyal employee. Learn the product you are hoping to sell and maybe to wow them demonstrate how you would do this, you want to stand out from the others. Good Luck.

Careers in Sales

Did you know that one of the most frequently advertised job vacancies are the ones in Sales however those jobs are not job seekers’ favourite ones due to following reasons:
Most times you have a target to achieveYou need to sell things that are usually not popular otherwise they wouldn’t need a sales person!You make money when you sell somethings!Most of them are commision based!Despite all the negeative things above some sales jobs are pays really high commissions and wages when you are working a big company and has great products to sell and people are into it.

Most Sales interview questions will be performance related, they may start with:
Sell me your phone!Sell me this penGive an example of dealing with a difficult customer.How would you describe the role of the "Sales Associate?Most asked interview questions:

Tell me about yourself
Why should we hire you?
Why do you want this job?
What is your greatest strength?
What is your greatest weakness?
What are your salary expectations?
What motivates you?
Give some examples of teamwork
Are you willing to travel?
What can you contribute to this company?

  
Tell me About Yourself

This interview question can be a bit tricky to answer. It is one that most people will ask and it is important to be honest because, like with all questions, you want to make sure that you will fit in with the team you will be working with. It is important to give a positive impression though and this is really your chance to describe your personality. It can be worth trying to fit in some traits that you have that might be suitable for the job, but generally anything that will show your positive qualities.
You could make it more about you or about how you are in a work environment. It could be good to change it depending on what else you have said in the interview so far. If you have discussed a lot of things about your approach to work, then something more personal could be better. If you have not had a chance to talk about everything you wanted with regards to your working style, then you could include.

If you are asked the question at the beginning of the interview, then you will need to approach it differently to if you asked at the end. At the beginning you will need to focus on the skills you have that fit in with the job. Never ask back ‘what do you want to know’ as it makes you look unprepared.

You need to highlight important achievements that are relevant to the job and keep it short. It is not an excuse to give your whole life story.

An example could be : I have a PhD in psychology which gave me the skills that I needed to do the research role at the University of Wolverhampton that I have just completed. I was able to build on my theoretical studies and now feel I have the necessary practical skills to take on many more research projects such as this one. The fact that this job is working in a similar field of child behaviour means that I already have many of skills as well as background knowledge necessary for the role.

Another example : My previous work in retail has given me the skills needed to know what it is to be in this environment. My management qualification has given me theoretical understanding of leading a retail team. I feel that this job as a retail manager will combine both my experience and qualifications to give me the perfect opportunity to show what I have learned.

So tell us about yourself!

  
Cashier Interview Questions

You will be asked basic questions such as:
Are you reliable?Are you loyal?Are you trustworthy?You need to think of good answers to these questions in relation to your previous roles eg: the last role I was there for x years as a very loyal employee until I was made redundant etc.

You will definitely be asked if you have handled cash before and on what till system, who for and how you did this process? Did you do it on your own, did you have a supervisor? Talk them through your typical day . The employer will want to know that they can trust you more than most roles as you will be dealing with money and have a very important role.

Depending on the role they will almost definitely ask you questions where you need to use your maths skills, work out discounts if its in a shop and what prices you would charge after applying discounts, or if in a bank they will ask you details on percentages or interest charges, read up on the role in great detail and write down some scenarios you could be asked to practice.

Due to nature of this business you will have numerical questions and tests during your interview and application however you will receive typical interview questions too.

Cashier Interview Questions
How many different till systems have you worked on?How would you handle a difficult customer?What would you do if a product was damaged and you had to change the item?Do you manage to learn about the products and prices that you are selling or do you rely on the till doing the work?How many customers have you served on a busy day?What would you think was a quiet day in terms of customers?Who do you think are our biggest competitors and why?Most asked interview questions:

Tell me about yourself
Why should we hire you?
Why do you want this job?
What is your greatest strength?
What is your greatest weakness?
What are your salary expectations?
What motivates you?
Give some examples of teamwork
What can you contribute to this company?

  
Cabin Crew Interview Questions

An interview for a cabin crew role will be focused on how flexible you can be such as: do you have a family or pets you need to attend to, who will do this in your absence? What is your home life like? How do you travel now, do you go on holiday a lot, if so with who and to where? They will want to know that you have experienced some of this lifestyle.

You will need to demonstrate how you operate on your own, ensuring that if you are away for periods of time that you will not be homesick and that you will view your job as the most important factor.

They will need you to demonstrate that you have experience of dealing with the public, how good is your customer service even in those tricky situations? Think of a past scenario that you can tell them about where you have been commended for your excellent customer service.

Demonstrate that you are always willing to learn and try new things. You may not always get to travel to somewhere on your hit list and factors such as heat/cold, different environments, food etc all need to be taken in account as to whether you can deal with different places constantly.

Envisage the role of cabin crewe from still being in the airport to arriving at the destination and what that entails – the plane is packed with the correct things, food, drinks etc, the safety equipment has been checked, you know your procedures inside out, think about the passengers and what questions they are likely to ask, duty free and working out prices quickly and dealing with other currencies. If you can envisage that role and you in it then you can walk into an interview and talk confidently about your subject and the role you have chosen to do.

You should be aware of some facts about working as a cabin crew such as:

– Being away from home most times
– Unsocial hours of working
– Pay usually not different than any other job.

Most asked interview questions:

Tell me about yourself
Why should we hire you?
Why do you want this job?
What is your greatest strength?
What is your greatest weakness?
What are your salary expectations?
What motivates you?
Give some examples of teamwork
Describe a difficult work situation project and how you overcame it
Are you willing to travel?
What can you contribute to this company?

Good luck.

  
Recruitment Consultant Interview Questions

Going to an interview for a position of recruitment consultant you will need to demonstrate good confidence and show that you are someone who thrives on making targets.

The recruitment industry is fast growing and most businesses fight for the same roles and the best candidates, you will be asked how you can bring new clients and candidates on board and keep them, placing them into many temporary positions or a permanent one and ensuring that you build up a good enough relationship that they will come back to you each and every time they are looking for a new role.

Are you self motivated – demonstrate how? Have you done a similar role? In what capacity? Do you know anyone who works in recruitment? Explain.

You will spend a big part of your role on the telephone leaving messages for candidates asking them to call you with an update or finding out if they would be interested in a particular role. The results are not always fast so you will need to show your employer that you can keep doing this over and over until you get the results and what tricks you could use to get these results.

Demonstrate your good communication skills, explain how you will research and find information, jobs and new candidates etc.  Above all be confident.

Most asked interview questions:

Why do you want to go into recruitment?
Is recruitment a sales or HR job?
What makes you think you would make a good recruitment consultant?
Why do you want to go in to recruitment?

Tell me about yourself
Why should we hire you?
Why do you want this job?
What is your greatest strength?
What is your greatest weakness?
What are your salary expectations?
What motivates you?
Give some examples of teamwork
Describe a difficult work situation project and how you overcame it
Are you willing to travel?
What can you contribute to this company?

Good luck.