Helpdesk Interview Questions
A helpdesk interview will strongly focus on your abilities to interact with the public. Your potential employer will be looking for someone who will be able to engage with customers and appear genuinely friendly. As the helpdesk worker will often find themselves dealing with irate, frustrated customers, it is important to show are capable of remaining cool under pressure. It is completely unacceptable for an employee to snap at a customer despite the high level of aggression (even if not aimed directly at the employee) some customers will be displaying. You will definitely be asked questions about how you would deal with such scenarios at some point in your interview. It is important to explain that you would remain calm in order to attempt to calm down the customer.
As you will hopefully be taking up a position on a helpdesk you are obviously there to help. Although you will be given training it would be an advantage to have some background knowledge on the subject you will be dealing with. For example, sitting on a car maintenance companies help desk will prove difficult if you have no knowledge of cars. Whatever job you are going for, you will be expected to have at least a basic understanding of what they do and some knowledge on the problems you may be required to help with. You should expect some work related questions which will be used to gauge the level you are at. This will give your potential employer an idea of how much training would be required should you be hired. If you will be in the public eye it also stands to reason that you will need to be dressed to a required standard each day. Therefore, make an extra effort for the interview. Whether you are informed or not, the interviewer will be casting a critical eye over the way you have presented yourself.
Check out most asked interview questions:
Tell me about yourself
Why should we hire you?
Why do you want this job?
What is your greatest strength?
What is your greatest weakness?
What are your salary expectations?
What motivates you?
Give some examples of teamwork
Describe a difficult work situation project and how you overcame it
Are you willing to travel?
What can you contribute to this company?