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Basically I need some career advice as I have skills but no direction nor do I know where to find the types of jobs I’m after. I have a lot of knowledge and am very good at explaining home entertainment products, computer hardware/peripherals/software (I build and fix pc’s but I’m no electrician or programmer), internet/phone line service, cameras/camcorders, portable entertainment devices, games/consoles etc and have offered my knowledge/services to many in the past and one of the ideal jobs I’m after is to work in ‘technical support call centre’ correlating with any companies selling products or services matching my previously mentioned skills/interests (possibly at trainee level as I have no previous experience but would be willing to do a course or whatever). My level and most importantly type of knowledge (just to give you an idea) equals and has been complemented by experienced product trainers and experienced store sales advisors.
As it’s the more obvious option, I’ve already applied to PC world, currys, comet (with the hope of working my way up) but they’re the only large consumer electronics stores I know that are in my area, smaller non chain PC stores would be good (but they’re rare and probably don’t have many opportunities). I am also aware of and have briefly been employed by ‘infinite’ (which I think is an agency) as a personal shopper but outside of them cannot find brand ambassador like jobs (such as for LG). I additionally have some general retail experience from Debenhams (xmas temp) and as a census collector behind me, but that’s it. I’ll be using public transport (only ‘national rail’ is near me) and live in central Essex (so additionally I can do ‘Greater London’ and some areas of London if I need to go outside of Essex).
Where do I look for the technical support call centre jobs (very is little found on company sites and job sites only have regular marketing call centre or business to business call centre staff)?
What is involved (that I’m missing) in being a technical call staff?
What specific jobs am I not considering?
How do you end up working in the electronics departments of tescos, asdas or John lewis (as they have special advisors on the floor I think, but I never see positions specifically advertised for them, only instead for regular sales assistants).
Have you tried Virgin Media Tech Support? They pay quite well and you have quite a few perks of working like a high discount on virgin media phone/net/tv, also discount from Virgin Mobile and flights from Virgin Atlantic.
Heres a link ive found for you, hope this helps
http://careers.virginmedia.com/opportunities/technology-change.html
Hi, if you are looking for a job in technical support call centres or via shops, I would suggest that you ensure that your CV emphasises your interpersonal and communications skills as companies will be looking for staff who can explain technical information in a simple way. Have you thought about sourcing a short training course on customer services? Adding this to your CV will give you an edge over other applicants and show that you are committed to this career. You should also ensure that you mention your ability to work under pressure and to handle difficult situations.
I would guess that the largest companies with the biggest demand for tech support call centre staff are the comms companies such as Virgin Media, Sky and Talk Talk. Also check out Apple’s UK site as they have a specific jobs section and advice on how to apply.
I don’t know if you’d be prepared to undertake an apprenticeship to get into the retail side of things but you could check out http://www.apprenticeships.org.uk if this is something that you would consider. It may be worth it if you are finding it difficult to break into your desired niche.
Hope this is helpful!
I would agree, try some of the companies offering broadband services as a starting point (if they employ in the UK) – as for smaller electrical stores, what about Maplin? they deal with electronics as well as other things, and would be good if they are taking on
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