Virgin Holidays Jobs – Gloucester Retail Sales Manager

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Job Title                            Gloucester Retail Sales Manager
Location                            Gloucester, Gloucestershire
Posted                              04/01/2012 (09:17)
Agency/Employer              Virgin Holidays
Job Type                            Permanent

THIS JOB IS ALSO AVAILABLE

Responsibilities

• To deliver and exceed sales targets
• Personally deliver exceptional customer service, following the company sales process to close the sale
• Contribute towards the sales and profit targets of the business
• To deliver your individual business objectives / Store objectives
• Manage your teams performance, addressing any performance issues where necessary
• Maximise every sales opportunity by offering up sells at every opportunity
• Be the external face of Virgin Holidays, dealing with all face to face and telephone enquiries from customers
• Participate and willing cooperate with colleagues to achieve the team objectives
• To lead and develop new, alternative and innovative ideas to develop new business
• To be proactive in feeding back ways to enhance sales
• Look for innovative ways to generate customer enquiries and put them into practice
• Keep your own product knowledge up to date and make best use of the information facilities available
• Minimise any losses and control discount spend using the set discount guidelines
• Ensure brochure racks are updated and fully stocked and stickered at all times
• To lead by example demonstrating to the team an exceptional high level of customer service going above and beyond
• To motivate, develop and coach your team
• To develop the sales skills of the team to enhance the business and develop the individual
• Oversee the store operation, ensuring all the actions are completed and effective running of the store
• To gain a relationship with the store manager of the department store
• Communicate to the team all relevant information, interpreting to ensure the full understanding

Requirements

• Must have proven supervisory experience of a target driven sales team
• Previous retail sales experience is essential for this role
• Proven people management skills
• Experience of new business development
• You must have either travelled to a long haul destination or worked with the long haul product
• To encourage, motivate and lead a team of people to whom they aspire to
• To ensure you tackle various scenarios as and when they happen
• To ensure you follow up and feedback to individuals on a consistent basis
• Use your own initiative to drive business to the concession
• To ensure you have an awareness of the business within the town
• Self motivated and willing to work alone on occasions
• Ability to demonstrate excellent communication and influencing skills
• Sales driven with a passion for providing excellent customer service
• Good numerical skills with the ability to manually calculate holiday costs without error
• Confident and assertive manner
Additional info
• This is a uniformed position
• This role requires you to work shifts (including late nights and weekends)
• There is a great 5 week induction training to get you up to speed based in Crawley, West Sussex (weeks 1,2,4 and 5) with the third week based in a store as near to your home as possible.

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