Next Interview Questions

With the question “how would you handle a customer complaint?” always make sure you listen to the problem your customer is having, do not interrupt while he/she is talking to you as that will just annoy them further. Once they have finished explaining, make sure you apologise, let them know you will make it your responsibility to make things right and solve their issue. Doing this will make sure the customer is happy with your help, and make them come back to the store in future.

Racist ‘Next’  –  Welcome to UK !!
Today I had face-to-face interview at Next. They always ask to be punctual so I came on time 11.40am. I was asked to wait in the staff room. When I went there I was afraid not to get some disease as it was so extremely dirty. For 2 minutes I was looking for more or less clean chair coz most of them were so filthy, it looked like someone vomited on them.  After 25mins waiting some midget (about 1.2m) with speech defect called me for the interview.
–          I see u applied for ‘Sales Assistant’. Yes, we have few jobs for u. Did u bring 2 forms of ID?
–          Yes, my ID & Driving Licence.
–          She looked at it – I’m afraid we cannot accept that.
–          Why not it’s European Union ID?
–          Let me ask my colleague.
In 2mins some kind of Manager Assistant came & all I can hear through the door is ‘He’s Polish’.
Then he enters the office – I’m sorry we cannot accept that.
So I asked again – Why not it is a valid European identity card.
–          No, we have to see your passport.
–          I’m applying for British passport so I had to post it. (The only reason I’m applying for UK passport is because situations like this one are happening on daily basis. So in order to get some appropriate job u better be British).
–          Ok, let me ask my Manager.
After, 5mis the midget is coming back to confirm that my ID is not valid form of ID. (The ID which I’m using every single time I fly abroad).
Then she says – As there were many applicants for the Sales Assistant position now we can offer u Stockroom position. (& I have full British University degree).
–          Wow
–          So I’ll ask u some Q’s from the Stockroom application.
–          But I prepared myself for Sales Assistant Q’s.
–          I understand. (& she carries on)
No Further Comments !!

If you have an interview at Next and you’re worried about the questions, here’s a bit of help for you.

If you’re asked about handling customer complaints when they haven’t received their orders, the best thing to do is remain calm, always listen to the customer and genuinely try to resolve the problem. You could try tracking orders to find out where they are, or see a manager to see what compensation could be available to the customer.

Another suggestion is to advise them to contact their post office, or tell them that the company will make enquiries as to whether the order has gotten lost in the post.