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Debenhams interview
I have got a Debenhams interview coming up and was wondering if anyone had this before and have some useful tips for us!
Thanks
Debenhams is a department store selling clothing, cosmetics and accessories. They mainly have positions for customer services staff but also have administration positions.
Generally you are likely to be asked why you want to work for Debenhams. Make sure that you are well prepared with an answer such as it is a shop you like to shop in or you think the company is a good one and want to be with someone you can stay with. If you are in a customer facing role then you need to be prepared to be asked about your customer service skills. You will need to demonstrate that you have the ability to work well with customers and can deal with lots of different types of people.
These days Debenhams often do telephone interviews to start with. If you have never done one of these before, then you may find it quite strange. It can be a good idea to practice by asking a friend or family member to telephone you and ask you some questions. Try to choose someone who will take it seriously and ask you the types of questions you expect them to ask. You could always give them a list of things to ask you.
It is a good idea to find out something of the history of Debenhams so that you can answer any questions on this or try to incorporate it in to your answers so that it is obvious that you have bothered to make an effort for the interview. Try to find out some interesting things about the branch that you are applying to as well.
It is always important to make sure that you read the job requirements and make sure that you can show how you have all of the necessary skills. Even if you have not had a job with the right experience, have some examples of real life experiences you have had that have demonstrated your skills. This could be volunteer work, times when you were studying or even times when with the family, Even a weak example is better than none.
You will probably receive questions about the company and here are some of the examples:
- Why Debenhams?
- What do you know about Debenhams/
- Why do you want to work for Debenhams?
- How would you approach a customer?
Good luck and keep us posted 🙂
Hi There,
With a high street fashion/department store they are going to be looking for someone who is capable of serving the public in a friendly and helpful manner, whilst looking smart and presentable. A combination of a smart skirt or trousers, with a smart shirt or fashion top would look smart. Knowledge of fashion and clothing would be an advantage so being able to coordinate your outfit would show willing.
Usually in these types of interviews you will be expected to answer a range of questions about working in customer facing environments and assisting customers, as well as answering questions about any previous similar roles you have undertaken, so think in advance of examples you can give of good service given or how you have relatable experience.
Just remember to keep calm in the interview and listen to what you are being asked. Be honest, and if you are struggling, don’t be afraid to ask for a few minutes to think. Research the company so that you know all about them, and be sure to have some questions of your own lined up to ask your interviewer, and remember, if you don’t get the job don’t see it as rejection- you wouldn’t want a job that wasn’t suited to you, so it’s important to be honest.
Good luck!
Debenhams offer a massive range of roles, so do a little bit of research about what you will be expected to do in your duties so you can tailor your response to the questions to suit the position.
Dress professionally, and behave impeccably. Be prepared for questions about who you are, what you like, how you work in a team, and whether you have initiative to act on a scenario. Sometimes, interview with companies like this entails a small amount of time serving customers or handing out samples or leaflets to customers, so don’t be shy and carry this out to the best of your ability: it is a test of your capability to act on something unexpected!
just has assesment day.
You have a group interview with team building exercises ie, selling a product & giving a definition of customer service.
Then you have 1 2 1 interview where they fill out a booklet as they ask you questions.
whole thing last app 1hr, very easy & nice einterview,
Would be extremely delighted to be accepted and invited for an interview.
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