Job Descriptions

  
Bank Clerk (Cashier) – Job Description

Learn more about becoming a Bank Clerk – Cashier in the UK.

Main Duties

The bank clerk is the person that customers will first meet when they go in to the branch of a bank. They therefore have to be customer focused and able to have a friendly conversation with everyone that comes in. They will need to be confident in all of their duties because they will have to perform them with the customer watching.

The job will involve paying out money, checking statements, processing payments and transferring money. However, there is also a sales role as bank clerks are expected to be able to offer customers other financial products.

Working hours will tend to be 9-5 and possibly Saturday mornings as well. You will be required to wear a uniform and will be desk based most of the time. There are sometimes part-time positions or even shift jobs in customer service centres.

Expected Salary

The basic salary would be around £14,000 but this would increase up to around £27,000. There may be bonuses available linked to the profits made by the bank as well. There could also be opportunities to get discounts on financial products such as loans, pensions and mortgages.

Pros

Getting to meet new customers every day helps to keep the job interesting.
Great for anyone who loves to chat to people.
Not too many qualifications are required but the starting salary is reasonable.

Cons

The pressure of having to sell products to customers as well as remaining helpful and polite.
Many banks do not have that many staff so you need to be quick and efficient and remain calm when there could be a long queue.
There is a chance that some customers will have problems that they want to discuss and they could get emotional or angry as money can be a very serious matter.

Qualifications Required

School leavers with four GCSE’s at A-C including English and Maths are required.
A friendly personality is essential and so this will be more important than any more qualifications. Training is offered on the job where you will be taught about the bank and the products that it offers.
In most cases where there will be the opportunity to earn NVQ/SVQ in customer service and providing financial service at level 2 and 3. There is also a professional diploma in financial services management which anyone looking to advance in role.

Required Skills
Friendly personality, relaxed and chattyAbility to work under pressureSales skillsIT and numeracy skillsAttention to detail

  
Finance Assistant – Job Description

Learn more about becoming a Finance Assistant in the UK.

Main Duties

A finance assistant will normally work for the accounting department of a company doing administration work. They may be answering the phone and email, meeting clients and doing some bookkeeping. The may need to open and respond to mail, type reports and they may check the work of colleagues too. Being an assistant, they will have to respond to the needs of their team and help out wherever required.

The may be responsible for making appointments and communicating between departments. They may have to do filing and record keeping as well as other typing duties. They may need to reconcile accounts, process invoices and payments and deal with petty cash. They may even have to write business plans and analyse accounts type data producing reports on their findings. They will work as part of a team.

Work is normally office based and so smart business dress would normally be expected, especially if the role involved meeting clients. Work would normally be 9-5, Monday to Friday although there may be a need for overtime at the end of the financial year. There may be part-time or shared roles in some companies.

Expected Salary

The average salary is £19,000 but it would start lower especially for those who have less qualifications. Location and industry would be an influence on salary too.

Pros

Easy working hours and reasonable pay.
Opportunity to move through the company using the administration skills gained.
Could be the opportunity for in house training towards accounting certificates.

Cons

Could be high pressured at end of financial year.
Have to ensure that calculations are completely accurate

Qualifications Required

Qualifications required depends on the amount of responsibility the position expected. A degree may not be necessary, but work in an accounts role might be.
A graduate role would expect applicants to not only have a degree but to have further ACCA certification or equivalent to work in this field. Even non graduate applicant may be expected to have an ACCA qualification or at least to be working towards one.
A masters in accounting, finance, economics, maths or statistics would help.

Required Skills
Ability to work independently and as part of a teamHead for figuresGood organisational skillsGood at prioritising and sticking to deadlinesGood communication skillsIT skills specifically ledgers, spread sheets and journalsAccounting skills

  
IT Consultant – Job Description

Learn more about becoming an IT Consultant in the UK.

Main Duties

An IT Consultant will work with clients to help them to install and use their information technology in the best way to meet their business needs. They may have to replace the systems that are in place, in order to improve things or just make changes to what is there.

They may be brought it to guide decisions with regards to the installation of new IT equipment. They may then be expected to support that environment, setting it up and making sure that it runs efficiently, providing user support where necessary.

Consultants may be independent contractors or they may work for a company that outsources their staff to customer sites. This means that they will be working closely with customers and will therefore need good communication skills, polite and friendly approach and a smart appearance.
There may be some sales duties, encouraging customers to make more use of their company’s services as well as highly technical role.

Jobs tend to be office based and in normal office hours although unpaid overtime is often expected so that deadlines are met. Formal dress will normally be necessary. Work will also have to be done to keep skills up to date, that will not be paid.

Expected Salary

Salary does vary depending on location, role and experience, but averages at £43,000.

Pros

Good salary prospects and a lot of available vacancies.
Interesting work where the job will change a lot keeping things interesting.

Cons

Lots of competition for the best jobs.
Can be stressful and hard work.
Working hours can be long and overtime is unlikely to be paid.

Qualifications Required

All graduates have a chance of entering this profession but a relevant degree is a big plus and so information systems, computer science, mathematics, engineering or similar areas will be preferred. At least a 2:1 would be needed if the degree is not in a relevant area and an interest in IT would need to be proved.

Although a Masters degree is by no means necessary it can help to improve chance of employment, especially for those with a less relevant first degree.

Work experience, such as internships or volunteer work, will help.

Required Skills
Communication skillsAbility to work as part of a teamProblem solving skillsAble to quickly learn new thingsCustomer service skillsTime management and prioritisation skillsFlexible and confident

  
Dental Nurse – Job Description

Learn more about becoming a Dental Nurse in the UK.

Main Duties

A dental nurse supports the dentist in all of their duties. They will need to get instruments ready for them, prepare filling material and help the patient to feel happy and comfortable. They will update patient records, sterilize instruments and keep the surgery tidy.

During treatment they will be working beside the dentist responding immediately to their requests to prepare the patient for x-rays or other treatment, getting instruments and materials ready and doing anything else required of them.

A dental nurse may be expected to do some reception work, such as taking appointments, checking in patients, sorting paperwork, taking payments and meeting patients.

They may have to collect patients from the waiting room, when it is time for their appointment and show them the way to the dental surgery.

Dental nurses are employed in private and NHS practices as well as hospitals and by the army.
Working hours would normally be 8.30-5.30 Monday to Friday with possible Saturday and evening work where required.

A uniform would need to be worn, which would be chosen by the employer.

Expected Salary

Starting salary would normally be £18,000 to £21,000 but lower for those working in the army.

Pros

Great job satisfaction from seeing patients happy with treatment that they have received and knowing that the treatment is helping them to keep their mouth healthy.

Working closely with others as part of a team of people who are likely to be friendly as they need this approach for working with their patients.

Opportunity to move up and become a dental hygienist or therapist if required.

Cons

Have to deal with people who may not have good mouth hygiene and still remain polite and friendly.

Have to work well under pressure to make sure appointment times are kept to as well as possible.
Possible health effects of working with x-rays.

Qualifications Required

NEBDN National Diploma in Dental Nursing or NVQ/VRQ/QCF level 3 in Dental Nursing or as a trainee dental nurse to be working towards this qualification.
Registration with the General Dental Council.

Required Skills
Friendly and positive approachGood customer facing skillsResponsible attitudeGood co-ordination and dexterity skillsAbility to work under pressureAble to support nervous patients and put them at easeHappy to work under instruction from the dentist and the rest of the dental team

  
Nursery Nurse: Job Description

Learn more about becoming a Nursery Nurse in the UK.

Main Duties

A nursery nurses main role us to care for children in a non-clinical way. The children they care for are most likely to be pre-school age and will need to be looked after while their parents are ay work.

The nursery nurse will have to supervise children playing and provide them with activities to do. Meals and snacks will need to be prepared and served. Their personal needs will also need to attended to such as keeping them clean, helping them with going to the toilet and changing nappies where necessary.

It may be necessary to take care of their educational needs. There is a requirement for children to learn to read and write and have basic counting skills before they start school and so these skills may need to be taught by the nursery nurse. Nursery nurses would normally read to children.

It may be necessary to take the children on expeditions. This will involve getting them ready and supervising them on the journey and while involved in the activity.

They may be employed in a public or private nursery. It is also possible to find jobs in hospitals.
Working hours tend to be between 7am and 8pm, so may require early or late shifts. Normally working days are Monday-Friday.

Expected Salary

Salaries will vary depending on experience between 312,000 and £15,000.

Pros

Job satisfaction when the children show satisfaction and happiness.

An ever changing environment where there is no predicting what each day will bring, so no chance of boredom.

A selection of different duties to perform so a good variation in the role.

Cons

Having to change dirty nappies and clothing of children who have had accidents.
Coping with children who cry or show signs of distress.
Having to look out for signs of mistreatment or abuse.

Qualifications Required

NNEB certificate or NVQ level 3 in childcare
CRB check
First aid and CPR training is preferable

Required Skills
Being able to easily listen and talk to childrenCaring and loving towards children and enjoying their companyBeing well organised and practicalBeing able to work well as part of a teamGood time management skillsCreative, expressive and imaginativeBeing observant and able to act quickly in the case of an emergencyAware of good food hygiene practicesBeing able to effectively report back to parents at the end of the day as to how the children has been with regards to behaviour, mood and any achievements they have made.

  
Immigration Officer – Job Description

Main Duties

An immigration officers job is to work at border controls. They will check the passports of people entering the UK to make sure that they have right of entry. The job would therefore take place at an airport, ferry port or the channel tunnel.

Some immigration officers get involved with specific cases, removing illegal immigrants from the country or detaining them.

Employer would be the UK Border Agency which is part of the Home Office.

Work involves 36 hours a week minimum and it would consist of shifts that could be nights, weekends and public holidays as the borders need to be staffed all of the time.

Expected Salary

The starting salary for the job would be £21,505, slightly higher if work was in London and there would be a London weighting added on additionally.

Pros

A good starting salary and the security of working for the civil service.

Get to meet lots of different people, which will keep things interesting.

Clear promotion route with opportunities to be promoted to higher grades or moving sideways to other roles.

Great job satisfaction knowing that you are responsible for keeping people in the UK safe.

Cons

Many areas where immigration officers work are very busy, which means that the job can potentially be stressful as there is a pressure to work quickly, but also be very observant.

The shift work can be difficult with regards to broken sleep patterns. It may also interfere with social and family life where relevant.

Qualifications Required

You must normally be a graduate with a degree or HND but subject is not important, although language skills are an advantage in some jobs.

You must be a UK national, having lived in the UK for the last five years with no restrictions on your stay in the UK.

You will need to obtain security clearance and at interview stage will be expected to complete a security questionnaire.

You will need to give a health declaration and may need to attend a medical.

Training will be given to new recruits which will consist of a nine week course to learn the rules and regulations, interview techniques, how to deal with customers and report writing.

Required Skills
Organisational skillsListening skillsPatienceGood written and oral communicationCommon senseAttention to detailReliableCalm under stressAble to meet tight deadlinesConfident and responsibleAble to work in a team and on ownA firm approach as well as polite and tactful

  
Account Executive Job Description

Learn more about becoming an Account Executive in the UK.

Department
Direct Reports
Reports to
Account Manager
Job Grade
Location
Date
March 2013

Overall Purpose of the Job

To get clients’ messages across to the public, acting as the main point of contact between the agency and client.
You will work closely with senior and creative teams to deliver a great service to aid client retention.

Key Responsibilities

Research clients’ products, services, plans, competitors and target markets
Meet clients for briefings and present proposals to clients for approval
Brief agency colleagues, work with them to plan and implement the best solutions for the client, challenging briefs where necessary
Ensure that projects are completed on time and to budget. Long hours are common and staff are expected to work flexibly to meet project deadlines
Travel frequently to meetings and socialise with clients when required
Meet clients to discuss strategy and report on progress
Respond to clients requests as and when they arise
Take part in pitches for new contracts
Ensure clients receive the best possible service and experience at all times
Look for opportunities for new clients and opportunities
Coordinate the work and energy of diverse types of people
Process strong desire to advance in account management career
Assume responsibility and ownership for work
Effectively manage time and prioritise deadlines
Handle a variety of tasks simultaneously
Write and Speak effectively
Maintain awareness of current research, marketplace and the competitive environment of the client’s industry in order to make effective recommendations
Effectively represent the Agency product to the client and educate them as to its applicability to their business
Prepare project estimates and facilitate client authorisation
Handle accounts as if you have primary responsibility
Prepare regular billing and budget reports
Ensure maximum profitability is maintained throughout project
Establish internal deadlines and coordinate with other teams to ensure that the project is of the highest quality and completed on time

Job Holder Skills & Experience Required

Essential
Excellent relationship building and communication skillsExcellent negotiating and influencing skillsHigh attention to detail and excellent organisational skillsQuick to absorb and analyse large amounts of informationEnthusiastic, energetic and imaginativeApproachable, energetic and imaginativeAble to present ideas with convictionIT literateAble to work independently and as part of a teamCommercially awareSmart in appearanceIntense interest in marketingDesirable

Experience working in agency environment
Experience working on business to business accounts

Job Holder Education & Qualifications Required

Essential

E.g. Degree level educated
At least three A levels

Desirable

E.g. Prince 2 qualified
Degree in relevant field e.g. Marketing, Advertising, Business

See also :

Finance cover letters

Account Manager cv example

Account Manager cover letter

  
Payroll Co-ordinator Job description

Learn more about becoming a Payroll Co-Ordinator in the UK.

Department
HR
Direct Reports
TBC
Reports to
Payroll Manager
Job Grade
TBC
Location
Head Office
Date
March 2013

Overall Purpose of the Job

To ensure that the payroll of the Company is up dated accurately and in a timely manner to ensure employees are paid as per their conditions of their contract of employment.

Key Responsibilities

Ensuring a proactive approach by others, timely receipt of information from key stakeholders to meet strict deadlines.

High volume of ad-hoc queries

Need to educate employees and managers (ie understanding payslips / tax codes)

Working in a rapidly evolving environment / business structure

Manage external stakeholder relations and internal stakeholder expectations

Manage and update monthly Payroll Input File (PIF) meeting set deadlines

Check and monitor data from employee rewards package database against proposed monthly pay-run

Create and run reports for HR use and financial reconciliation

Work with Communications Team to ensure business understanding of deadlines and requirements
Upload annual review and bonus data

Liaise with payroll provider and HR Coordinator regarding queries/errors and reporting

Managing  requests for information e.g. Financial references and National Statistics Forms

Work closely with Ex-pat Manager to accurately process adjustments / new starters / transfers

Work closely with Compensation and Benefit Manager to review, maintain and improve processes and systems

Regular auditing of data across all systems, data cleanse where necessary

Monitor HMRC notifications with payroll

Liaise with company car fleet manager to ensure accurate car allowances, employee grading and tax liabilities are processed accurately

Ensuring correct statutory payments / deductions are applied

Liaising with staff and management on payroll related queries.

Maintaining leave, sickness and overtime reports.

Interpreting awards/agreements and contracts in relation to overtime, shift
allowances etc.

Undertaking required reporting, both internal and statutory reporting.

Payroll administration – egg filing, setting up new starters.

Calculation and payment of termination payments.

Processing increases and calculation of back pays.

Assisting Payroll Manager with month end consolidation.

Assisting Payroll Manager with reconciliation and payment of payroll and group tax.

Reconciling payroll related GL accounts.

Calculating annual leave and LSL provisions/accruals.

Job Holder Skills & Experience Required

Essential
3 – 4 year payroll and accounting experience.Understanding of Tax NIC tablesExperience of managing ex pat / commuter payroll processesExcellent interpersonal skills and ability to communicate at all levelsDemonstrated payroll processing experience. Excellent written and spoken communication and interpersonal skills. Attention to detail. Numerical ability and data entry skills. Ability to work to deadlines. Understanding of payroll legislation and processes ie. tax, superannuation. Ability to interpret awards and relevant legislation. Customer service focus. Job Holder Education & Qualifications Required

Essential

E.g. Degree level educated
NVQ in Finance, Business or related subject
Intermediate Excel

Desirable

E.g. Prince 2 qualified
CIPP
Advanced Excel

See also :

Payroll cover letter

Payroll Administrator cv example

  
Midwife Job Description

Learn more about becoming a Midwife in the UK.

Department
Direct Reports
Reports to
Job Grade
NHS Band 6
Location
Date
March 2013

Overall Purpose of the Job
To manage the clinical area during their rostered duty time.To provide clinical midwifery care to women within the Maternity Services.To provide leadership to junior colleagues and students within their area of work.To assist in the development of midwifery within the Maternity Unit.Key Responsibilities

The practitioner is expected to ensure that their own clinical practice and that of the other staff on eachshift, within the area of practice is of a safe standard and in accordance with the unit policies.

To assess, implement and evaluate programmes of antenatal, intrapartum and postnatal care for women in line with current evidence, Unit policies and guidelines and NMC Midwives’ Rules and Code of Practice

To develop an environment that supports the value of midwifery care.

To liaise and communicate with other members of the midwifery and multi-disciplinary team in the planning and delivery of care.

To act as an advocate for the women and babies receiving care.

To be involved in the development of evidence-based practice in the Maternity Service and to encourage reflective practice providing a supportive framework to ensure that this takes place.

To initiate and support innovative change within the Midwifery Service in line with current clinical and academic evidence, national standards and relevant reports.

To maintain personal clinical expertise through clinical practice and within NMC requirements under PREP Rules

To be aware and have an understanding of the guidelines relating to Safeguarding issues.

To liaise with colleagues, GPs and other professionals where necessary in order to provide a seamless service for women receiving care across both health and other agency boundaries.

To promote health education for the woman and her family at all times.

To provide expert advice and support for students, healthcare assistants, nursery nurses, clerical staff and midwifery colleagues. To maintain personal clinical expertise through clinical practice and within NMC requirements under PREP rules.

To assess, plan and support development and education training needs within the midwifery team, in consultation with band 7 and Clinical Practice Educator, as appropriate.

To have a proactive approach to self- development. To participate in the Joint Review and Development (JRD) process.

Job Holder Skills & Experience Required

Essential

Registered Midwife
Diploma Level Education

Job Holder Education & Qualifications Required

Essential

E.g. Degree level educated

Desirable

E.g. Prince 2 qualified

See also :

Midwife cover letter

How to become a Midwife

Midwife salary

  
HR Manager Job Description

Department
HR
Direct Reports
TBC
Reports to
HR Business Partner
Job Grade
TBC
Location
Head Office

Overall Purpose of the Job

Manage the application of HR policy and support HR strategy across the business.  Develop and maintain excellence in employee relations and engagement activity.  Work effectively across all functions to deliver and embed UK HR transformation.

Key Responsibilities

Establish strong stakeholder relationships to coach, advise and feedback on all people and organisation related topics.

Coach and support Line Managers / teams to ‘self-service’ low level employee relation issues

Manage and facilitate action for medium – high risk employee relation issues

Manage and facilitate annual people review, including facilitating final Executive Board calibration

Coach and challenge individuals / managers with career management, planning and development

Manage and deliver the annual salary review (ASR) process

Develop and manage business wide activities, business objectives and associated communications

Work cross-CBU to contribute to and deliver on joint initiatives and company- wide projects

Champion company values, behaviours and ways of working

Create and deliver employee development events, workshops, and clinics alongside the L&D team and evaluate effectiveness and ROI.

Ensure and monitor consistency & fairness in the application of employee relations  / business initiatives  and maintain compliance with applicable UK legislation and policy

Coach / guide line managers on options for recruitment, movement of talent, assessment and practice

Business process owner for HR function – audit status, record and drive improvements for DANgo and Danone Way.

Actively promote and monitor annual PDR and IDP usage

Manage long term sickness absence management impact

Influence personal development review completion 

Attrition –create targeted plans leading to reduction in problem areas

Monitor Employee Engagement Index

Employee Relations case numbers / management feedback – reduce instances formal interventions

Maintain 0% Tribunal rate (where appropriate)

Job Holder Skills & Experience Required

Essential
Previous HR advisory / management role Fluent in English – spoken and writtenKnowledge of UK Employment law and applicationCollaborative team player – able to work with a wide variety of stakeholdersExcellent attention to detailStrong Initiative – Self StarterCuriosity – able to test and challenge appropriatelyInterest in progressing in HR professionDesirable
Able to coach effectivelyStrong excel skillsCommercial acumenPresentation skills, Ability to deliver effective trainingSeek continual improvementJob Holder Education & Qualifications Required

Essential
E.g. Degree level educated
 Educated to degree level (or equivalent)
 
Desirable
E.g. Prince 2 qualified
CIPD membership (Associate or above)

See also :

HR Manager cover letter