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Interview Questions

Auditor Interview Questions and Helpful Tips

Last updated : 8 November 2018

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If you have been offered an interview for the role of Auditor then you will be a qualified and experienced Auditor with experience of going into companies and providing audits on their company information to ensure that they are following the correct standards and guidelines and filing the appropriate paperwork at the right time.

As an Auditor you will be client facing so it is important that you have a professional and confident manner about yourself. You will be seen by your clients as someone very important who can explain important company information to them and help them to continue progressing their business.

Related: Management Accountant Interview

As you will be in a client facing role you may need to do a lot of travelling to and from clients so you will need to be comfortable with this. You will need to prepare detailed reports for your clients and the company you work for as to findings and what financial paperwork that you are auditing. You will need to have excellent skills with Excel and financial packages.

Auditor Interview Questions

During your interview you could be asked questions such as:
How do you gauge levels of risk within a small company?What process do you follow when at a first meeting with a client?What experience have you had in preparing reports?What systems and packages have you been used to using and how quickly do you pick up new systems?Is there any further training you would like to do to continue your career?Describe a situation when you are asked to do something unethical.How do you keep up to date with current news? Which news story interests you and why?Write an email to a client.Advantages and disadvantages of IFRS.A time when you’ve done something outside of your comfort zone?Name your 3 biggest weaknesses.How do you see yourself in 5 year time?What is Audit?Give me an example of when you had to deal with a difficult customer and explain How you dealt with it?Why do you want to work for us?Describe a difficult situation and how you managed to resolve it.Where do you see yourself in 5 years?Depending on your background you may be linked to specific companies for example if you background is engineering you could have engineering clients etc and this will open the basis for your questions and help your interviewer to tailor the questions that they ask you during your interview. If you have done your research into the company and the background then you should have enough knowledge of the background of the company.

Good luck.

Banking Customer Service Adviser Interview Questions and Tips

Last updated : 8 November 2018

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If you have been offered an interview as a Banking Customer Service Adviser then you will come from a strong customer service background and ideally within a finance background.  As a Banking customer service adviser you will be responsible for providing advice to customers on different products and services that the bank provides knowing specific rates and terms and being able to explain these details in plain English so that the customer is clear. This advice can be done on a face to face basis within a branch or over the telephone from a call centre environment.

Related: Money Adviser Interview

Your interviewer will want to assess how good your customer service skills are and to find out what service and advice you have provided to customers before and how that went?

Banking Customer Service Adviser Interview Questions

You could be asked questions such as during your interview:
What makes a good customer service adviser?Where did you learn good customer service skills from?Is the customer always right?Name 5 products or services that we sell at this bank?How do you think this bank compares to others in the UK?What advice have you provided in the past?What has been your worst customer service question?How do you feel that you really helped a customer – provide an example?You will need to be able to demonstrate how effective your communication skills are and show your future employers how you will communicate with the customers and how you will spend the majority of your day on the phone taking call after call successfully.
Why do you want to work with us?What makes you better candidate than others?Tell me about yourself.What motivates you?What is your weakness?What are your strengths?If you were to give someone bad news how would you do it?Describe a situation where you brought about changeDescribe a time when you have failedTell me about a time when you have had to make a difficult decisionDescribe a time where you had to work as part of a team Please give us an example of when you have had to be accurate in your work.Whether you are working in a call centre or branch environment you will need to look professional and dress smartly to portray the banking image. You will need to be able to learn new information quickly so that you can help and explain this to your callers.

Good luck.

How to Answer Difficult Interview Questions

Last updated : 10 October 2018

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What would be your best answer for the interview questions? What did you like or dislike about your previous job?, What were your expectations for the job and to what extent were they met? and What Was the Biggest Accomplishment / Failure in This Position?.

What Was the Biggest Accomplishment / Failure in This Position?

Your biggest accomplishment

Doesn’t necessarily have to be work related, could be personal – passed your driving test etc. You interviewer wants to know what made you proud of what you have achieved.

They will be looking to see how you accomplish tasks that you are proud of and how much work you are prepared to put into it to make sure you succeed.

Your biggest failure

If there is something that it will be all too engraved in your mind. Try to explain this to your interviewer in a factual way. If there isn’t something then don’t worry just maybe explain that although it was not your biggest failure as you don’t believe you have had one although XYZ was a disappointment to you but you did XYZ and to turn this around.

Try and make both answers to the questions directly related to the role that you are being interviewed for making your answers relevant and specific.

The questioned is asked frequently to assess what your future performances could be like and if you have had a particularly stressful time that you dealt with it effectively and it didn’t hinder any further roles.

Be honest but specific and relevant when answering this question.

Example Answer

My biggest accomplishment in my last role was training one of my pupils how to control their pitch in their voice, and they are currently selling top ten singles in the charts! I am very proud of them, and proud of myself for that. I would have to say that perhaps my biggest failure in that position was not being able to get my dance group through to the finals of a national competition, however we tried our best.

What did you like or dislike about your previous job?

This can be a tricky question of sorts. How you answer it will tell a lot about your thoughts and personality. No pressure there then.

Be diplomatic. Your interviewer wants to know what you liked about your previous role so they can assess if there is something similar in their environment and also what you like and how you like to work.

What did you like? Make sure your answer is sensible!

Don’t answer that you liked the people or anything like that as the only answer. Make sure you say something like you enjoyed the variety of work given or the freedom to manage your own time etc.

Regardless of them being a past employer it is never a good idea to speak badly of them, it reflects badly on you.

What did you dislike? I think most people have a few things that they dislike about any job. Explaining that to your potential new employer is a different matter. Make a list about what you did dislike and work through it. For example if you disliked:

  • The hours
  • The salary
  • Repetitive tasks

    • Think about those 3 examples and try and answer them with a positive slant.

    The hours – you are contracted to 40 hours a week with an hour for lunch – you want to work through your lunch and finish an hour earlier except you work through your lunch and probably work an hour over. This happens a lot but to your interviewer you would need to say that you disliked the hours due to not being able to work flexibly. A lot of employers are now a lot more open to people working flexibly.

    The salary – possibly the one thing people are rarely satisfied with – explain that you have not had a pay review for X amount of time and you find this disappointing.

    Repetitive Tasks – you do the same jobs over and over day in day out – explain that you are keen to do a variety of tasks as well as the more mundane ones that are essential.

    Just remember to be diplomatic and positive and this question will be easy to answer.

    What were your expectations for the job and to what extent were they met?

    This question is referring to your experiences in your previous employment. It is a question designed to make you think and the most important part of your response is in how you answer the question rather than the answer itself.

    It can be tempting to get drawn into the negatives of the last job, there will be a reason why you don’t work there anymore. However, it is important to remember that the more negative your answers, irrespective of their content, the more negatively the interviewer will start to see you. Therefore, you should answer this question in as positive a way as you can.

    For example

    When I took my previous post I was hoping to gain experience in this industry, honing my skills along the way in order to meet my ambitions of career progression. However, due to a recent downturn in profits, the prospect of promotion has all but disappeared. This made me feel like it was the right time to move on. Looking at your company, I can see that such opportunities exist with right amount of enthusiasm and hard work and I am therefore, very excited to be given the opportunity to work here.

    This answer starts positive, then delves into a negative aspect before finishing on a positive note. This is known as the bath tub effect and should leave the interviewer with a positive impression of you.

    With some good insight into the way the company works, you should be able to find a way to tailor your answer to match in with there ethos. If not then try to answer the question positively, The more you practice delivering your answers, the more confident you will become. This will then shine through in the interview and will hopefully leave the interviewer with a positive impression of your performance.