Interview Questions

  
If you have got an interview for a Business Consultant role then you will usually be experienced in business and being able to provide consultancy advice to customers and clients. You will need excellent communication skills and a confident approach to meeting clients and discussing various ways of improving businesses.

Before going to any interview it is important to do ample research into the company that you are hoping to work for and what services they provide. This will give you a good idea about what your possible role could entail.

Go through the job description carefully and check against your skill set and see what you are most comfortable in doing and what you would want to learn more about. Where do you think you will be in five years, how do you think your career will develop. Your interviewer will be interested to see how long you are going to be in this role and where you think your career will take you. As a business consultant you may specialise in an area but you will have a very general knowledge base.

Business Consultant Interview Questions

You could be asked questions such as:
What have been the 3 most important business developments this year?How do you build relationships with clients?What do you think clients look for out of a business consultant?What industry sectors are your favourite?What good business practices and procedures do you follow?To your interviewer you will need to demonstrate your thorough understanding of business but how you deal with clients and be able to talk to them at all levels and provide advice and support.

To do this role you will need to have a very confident nature and be able to communicate effectively direct to customers or through presentations etc.

Good luck.

  
It is important to give best answers when you have been asked customer service related interview questions.

Do your research about the company that you are going to take an interview with. This will help you feel confident and feel less nervous.

Each single job gets hundreds of job applications so preparation is the key to stand out from the crowd.

Check out following questions and try to find the best answers for them all.

Customer Service Related Interview Questions
What is customer service? Tell me about a time you went out of your way to help a customer?Tell me about your previous work experience in customer service.What have you done to be a better customer service representative?What qualifications do you have that make you suitable for this position?Have you worked in customer service previously?Why do want to work in customer service?Are you a team player? What is good customer service? Do you prefer to work alone or with others?Can you work a flexible schedule?Tell me about a time you exceeded customer expectationsAre you available weekends and holidays?Are there any reasons why you can’t work your assigned hours regularly?Explain a time when you assisted in resolving a dispute between others.What if the customer is wrong? What do you do when you don’t know the answer to a question?What are the top three qualities everyone who works in customer service must have to succeed?What are the top qualities everyone who works in customer service needs to succeed?How do you achieve your goals and objectives?Why would you be a good fit for our company as a customer service representative?What do you know about our products and services?What have you done at your current company to increase revenues, reduce costs or save time?Can you share an example of how you handled a difficult customer? What makes you a good fit for the position?Would you like to add more questions to do list?

  
If you have been successful in getting an interview for a Buyer position then you will already have plenty of experience as a Buyer or Assistant Buyer and have worked in a retail position previously doing this role. Although no formal buying qualifications you will have a background in the area eg: fashion footwear or clothing that you are going to be buying for.

As a buyer you will spend a great deal of your role travelling, meeting with suppliers, looking at samples and making the ultimate decision as to whether or not to buy the products and assessing if they will sell in the company you work for. You will need a keen eye and be able to keep on top of the latest trends.

If you are preparing for your interview, you will need to think carefully about how your experience matches with that of the job description and what you know about the company already. Go through your CV in detail highlighting the areas you are not so comfortable with and make a plan about how you could change that and how you are going to learn these areas?

Depending on the products you are going to be buying will depend on what kind of portfolio you have built up over the years but it may be an idea to take with you to an interview some examples of what you have been responsible for buying and an idea of how this has sold and why you made the decision.

Buyer Interview Questions

During your interview you could be asked questions such as:
How do you assess your customers?How do you get to know what they like to buy and whether this is seasonal?Convince me that a particular sample is what we should be buying and why?Why do you think you are a good buyer?What skills make a good buyer?There will be various questions which will be asked specifically related to the industry you are hoping to be a buyer for which makes it more important to research your company well before an interview. Go and pretend to be a mystery shopper, see how the store operates, what the footfall is like etc, target customer, all these areas that you can comment on during an interview is valuable.

Good luck with your interview.

  
If you are looking to get a job as a Bar Person and have got an interview then you need to assess whether you have done this kind of work before and research the role and the bar carefully.

Tips

Go through your CV in detail and assess whether you have the skills that they require for the bar person job. Have you just served drinks or have you done a mixture of food and drinks and is this something they would like, do they serve food etc?
A bar person interview will usually be a lot less formal than an office worker interview for example but nevertheless your interviewer will still be looking to see if you have the right skills and personality for the job.

Related: Bar Manager Interview

You will need to have an outgoing personality who likes to talk to people and make them feel welcome. In this role you could be working some unsociable hours and dealing with some difficult people and circumstances at times so you need to be strong and able to deal with this.

Bar Person Interview Questions

During your interview you could be asked questions such as:
What do you enjoy about working in a bar?How would your previous Manager describe your personality?What hours or days are you looking to work?Have you ever made cocktails (or something specific to that particular bar)?Have you ever taken food orders or served food?Depending on the business in question will depend on how your interviewer tailors your questions but ultimately they will be looking for you to have excellent customer service skills and be a real people person.  You will need to have a logical mind to be able to deal with a number of drinks orders at once ensuring that you put them into the till correctly and in an efficient manner as to not keep the customer waiting.

Good luck.

  
If you have got an interview as a Call Centre Operator then you will be dealing with high volume inbound and outbound calls maybe working for one of the utility companies, finance companies etc. You will need to have excellent customer service skills and be able to spend the majority of your day talking to customers on the telephone and keeping accurate logs on who you have contacted and note any follow ups.

Related: Call Centre Operator CV Example

Before your interview, make sure that you research the business well so that you understand what the calls are going to be about. Have you ever had a call from them before? Look at their website for the types of calls they do and the hours they operate to give you an idea.

During your interview, your interviewer will be looking to assess how good your customer service skills are and whether you can do telesales as this will be the bulk of your daily work. You could be asked questions such as:

Call Centre Operator Interview Questions
Have you been used to making high volume calls in the past? If so how many?Are you used to being targeted on the calls that you make?What would you do if a customer was aggressive on the telephone? How would you react?How have you been used to targeting customers in the past?Is the customer always right?There will be many specific questions related to the industry that your interviewer will be keen on finding out from you so it is important to do your research well. Have you looked at the general things before going to an interview, such as where will you park if you are driving, how are you going to travel there, how much time do you need to allow? If you can think of the basic things then you will not need to worry about them on the way to your interview so that you can be thinking of what questions and what information you would like to find out from them.

Good luck.

  
If you have secured an interview for a Car Rental Agent then you may some prior knowledge of the Car rental market and understand the rule of hiring and terms etc. As an agent you will be responsible for talking to customers and for taking their bookings, providing advice, ensuring that you have the correct payment or method of payment that the right insurances have been taken out etc.

Before attending any interview, it is important to do your research into the company and then match the job description with your CV to highlight prior to any interview what you are able to do comfortably and what you need some work on to be up to scratch and how you are going to go about this.

Car Rental Agent Interview Questions

During your interview you could be asked questions such as:
What advice would you give to a customer looking to hire a car for 5 people?Do you know the different terms of insurance for a young person versus a person of 40+ age? Is there any?What is the minimum leasing term?What is the maximum term?What checks need to be done on the vehicle prior to it leaving the depot?The questions asked will alter greatly if you have done this role before and have a greater understanding but a lot of the information you need will be found during your research on their website etc.

A big part of the role is customer services so this will need to be outstanding to do this role well. Your interviewer will looking for you to be organised and thorough as you will also be working out prices and insurances, things that require great attention to detail so once you have been through your own CV it would be nice to highlight these areas that you know you are good at and that you do these areas well. If you can think of specific examples from a previous work place this would be a good discussion topic when answering questions at an interview.

Good luck.

  
If you are attending an interview for a Customer Service Assistant then you will no doubt have some previous Customer Service experience. Dealing with customers can be both rewarding and challenging and you need to be able to talk to customers of all levels on an equal footing.

Tips for the Interview

You could be dealing with customers face to face or over the telephone so any previous experience you have will count in your favour and allow the interviewer to tailor specific questions to you.

Make sure that before any interview you always do thorough research into the company and the role to ensure that you can already analyse what type of customers you will be dealing with in what situation.

Customer Service Assistant Interview Questions

During your interview you could be asked questions such as:
In your opinion what makes a good customer service person?Have you had experience of a difficult customer? Please describe how you handled this?Have you ever had any good customer feedback and what was this?Have you ever worked to targets?What customer service have you had experience in providing?Your interviewer will be looking to establish how confident you are when talking to customers, how quickly you learn about their products and services and how you will be able to provide advice and support to the customers.Think about any customer service training that you have had in any previous roles and how you can bring this into the role that you are being interviewed for, what can you bring to their team?Before the interview think of a couple of questions you would like to ask in case you cannot think of anything during the interview itself. It looks like you are not interested if you don’t ask any questions when prompted so it is important to listen carefully to the interviewer.

Good luck.

  
If you are looking to be a florist and have been successful in gaining an interview for a role as a Florist then you will normally have some previous experience with flowers and or dealing with customers maybe from working in a small shop.

Your interviewer will be looking to assess your knowledge on flowers, do you know the names of flowers and what they look like, have you got some interest in flowers and plants, can you talk to customers and help them if they do not know what they are looking for?

You will get to know some of your customers well in a small local florist so your interviewer will be keen to know that you want to and can develop these relationships. You will need a creative eye for making sure that the bouquet or arrangement the customer wants looks good and they will be happy with.
You may even have some part of liaising with the suppliers of where you get the flowers from and ordering in specific flowers for customers. You will need to have excellent communication skills and be able to judge appropriate conversations such as dealing with flowers for a funeral or a wedding.

Make sure that you do your research properly into the florist, how long have they been established? Do they just have the one shop? Is it family run business? Where do they get their flowers from etc? You can use this information in your interview to show that you have looked into their business and it shows that you are showing interest.

Florist Interview Questions

During your interview you could be asked questions such as:
What are your favourite flowers?What other products could you entice our customers to buy?Compared to other florists that you have visited what stands out in this florist?Why would you choose to work here?How would your colleagues describe you?There are various questions you could be asked, if the florist is a family run business the interview is likely to be less formal and the interviewer will want to know they can work with you so personality is the key here.

You should also prepare answers for the typical interview questions:
Tell me about yourselfWhy should we hire you?What makes you better candidate than other?What is your weakness?Good luck.

  
If you have got an interview for a Hotel Porter position then you will know from the advert or job description what the role entails. Start by matching your previous skills with what they are looking for from the ideal person. Make a careful note of the things not in your remit and how would you start to learn these and how quick do you think you could learn them?

Related: Kitchen Porter Interview

You will also need to research the Hotel itself, is it somewhere you have heard of, do you know anyone who has been before? Take a visit to the hotel, can you have a look round, get a drink, have a bite to eat, anything that allows you to see what type of place the hotel is, what type of guests it has, is it for more business than
pleasure?

The role of a hotel porter is one that requires excellent customer service skills helping people staying at the hotel with their bags or getting a taxi or general help. You may be responsible for meeting and greeting at the front door, arranging for cars to be parked etc. This will all depend on the type of hotel.

Once you know where exactly your interview is going to be held and how you are going to get there, ensure that you dress very smartly for this interview. Your interviewer will be looking for a smartly dressed individual who portrays the image of the hotel and someone who is very polite and courteous.

Hotel Porter Interview Questions

During your interview you could be asked questions such as:
(If you have done the role before) – What is the strangest request you have had from someone staying at a hotel and how did you deal with this request?Describe the process of a guest arriving and how you would deal with this?What do you know about our hotel?What hours are you used to working and what restrictions do you have?A hotel operates 24 hours a day 7 days a week so there could be shifts which are at night, worth bearing in mind for this role as it could be a rotating shift pattern with another colleague.

You will need to be polite and a confident communicator to be able to liaise with guests and also other colleagues within the hotel.

Good luck.

  
If you have got an interview as a Checkout Operator then you will need to be familiar with the role itself unless you have done this before. Before your interview pay a visit to the store where you are hoping to be a Check out operator and see what the store is like, maybe go at different times of the day to see how busy the store gets and how big the queues get that you will be dealing with.

Do you research into the company, are they expanding, why the vacancy is it replacing someone or expansion or a new store etc, there is always a reason. How much do you need to know about the products they sell? Have you used a till system before, changed till rolls etc, all these things are important for the role of Checkout operator.

Dress smartly to your interview, you will probably wear some kind of uniform if you are successful so it is important to dress smartly for your interview so that you are showing that you find the interview important.

Checkout Operator Interview Questions

During your interview you will probably be asked some of the following questions:
Have you operated a till before and what kind?At what point do you cash up?Do you know roughly the prices of products or are you reliant on the till?Do you know roughly what products we sell?How do you deal with customers?What do you think is good customer service?There will be numerous questions that you could be asked related specifically to the job itself so it is very important to research the company well so that you can be prepared in advance as to the questions you could be asked and also the questions that you want to ask when you are asked what questions you have.

It is important to be prepared through careful preparation and research down to the last detail, location, how you will get to the interview, what time you need to set off to arrive on time etc. Think and plan ahead.

Good luck.