CV Templates

Use this CV example for free for your job applications after amending it as suitable.

CV Example for Office Junior

PERSONAL INFORMATION

Name
10 Cameron Place
Any Town, Post-code
Tel: 01234 567 890
Mob: 07700 111 111
e-mail: example at hotmail.com

PERSONAL PROFILE

I would describe myself as a well presented, hard working individual who thrives at the chance of a challenge at work. I always like to work quickly but neatly so I can get the task I have been given done in a professional and efficient manner. Through previous work experience, I have proven to be able to multi-task and enjoy the variety of work that is associated in a busy office and have been involved with reception duties; filing; photocopying; petty cash and general admin. I like to think I am someone who works well alongside others and easy to get along with as I am a sociable person. Working with colleagues and customers in stressful environments has helped me build my confidence as a person and hopefully will carry on so.

SKILLS and QUALITIES

Able to work quickly and accurately under pressure
Good communication skills
Good timekeeper
Flexible approach
Good customer care
Willing to learn and take on new tasks
Excellent team player
Ability to multi-task

EDUCATION

2005 – 2011                SCHOOL NAME

Higher

Physical Education                B

Intermediate

Int. 2 English                     C

Standard Grades:

Physical Education        Credit 1     Chemistry          Gen 3
Craft & Design               Credit 2     Maths            Gen 4       
History            Credit 2    German        Foundation 5   
English            Gen 3        Hospitality        A           

EMPLOYMENT/WORK EXPERIENCE

Jun 2011 – Present:           Company Name, Town

Office Assistant

My duties involve customer service, assisting in the office, attending to customer enquiries both face to face and over the telephone and ensuring they receive excellent customer service.  When asked about something I am not sure of, I am not afraid to ask for help from colleagues as I believe finding out the most I can for the customer is best, telling them if I don’t know, I can find out for them.  I take pride in my work and this job has proved I can multi-task working in the office, dealing with reception duties and working with petty cash and small banking procedures.  At present, being trained in the ordering and invoicing software which I enjoy very much.

Oct 2010 – Jun 2011:    Administration Work
   
A 20 hour per week contract to do administration in a local office.  This involved answering phone calls, dealing with enquiries from customers and helping them as much as possible.  Also took orders from customers, proving I am capable of working on my own, using my own initiative.  I also have experience of using MS Word, formatting documents as required.  I was also responsible for the checking of items delivered to the office, checking the order, ensuring all the goods were received in good order and filing the receipts.
   
Previous Experience:    I have also worked as a waitress at The Glenmorangie Hotel, Town, Butterfingers Café, Town and more recently The Hotel Name, Town while I was at school.  This meant working most weekends and sometimes evenings while at school.  This helped develop my confidence for working with the public, gaining knowledge of customer service as well as working in a good team.

OTHER INFORMATION

Full Clean Driving Licence
Own Transport
IT – Microsoft Word; Excel; Outlook and Power Point

REFERENCES

Available on Request

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CV Example for Payroll Administrator

Name

Address, Post-code
Tel: 01234 567 890
Mobile: 07700 123 456
Email: example1 at hotmail.co.uk

PROFESSIONAL PROFILE

A resourceful, self-motivated, results driven professional with outstanding financial and expertise gained through studies in Finance/Accounts and well on course to achieve the CIMA. Possesses strong financial control and reporting skills working professionally to ensure all statutory and corporate obligations are met. Through work experiences and studies, has a proven ability to prioritise and work to tight deadlines. Articulate and proactive, combines a professional and confident approach with excellent interpersonal and liaison skills, able to communicate concisely at all levels. Able to work well both independently and as part of a productive team, demonstrating the motivation and problem solving abilities required to meet demanding deadlines while maintaining the highest of standards.

Seeking a challenging role, where my existing skills and qualifications will add value from the outset, whilst I continue to further develop my skills and knowledge in this field.

KEY TECHNICAL SKILLS

Knowledge of SAGE
Interpersonal Skills
Assertiveness Research & Analytical Skills
Excellent Time Management
Excellent Attention to Detail
Able to prioritise heavy workloads
Providing a Customer Focused Telephone &
Face to Face Service Good reporting/presentation skills
PROFESSIONAL ACHIEVEMENTS

•    BA  Honours in Business Studies – University Name
•    Diploma in Financial Management – College/University Name

EDUCATION AND QUALIFICATIONS

2005 – 2011:        BA (Hons) Degree in Business Studies – University Name
2005 – 2006:        Module 1 of Diploma in Accounting – College/University Name
1999 – 2000:        ECDL – College Name
1997 – 1998:        Diploma in Business Studies – College Name
1995-Present         Payroll Assistant
Company Name

In this role, I am Involved in all aspects of payroll procedures for different companies, including sectors such as:  Local government; Council services; Social Services and Education, dealing with enquiries in a professional and timely manner.
   
2000 – 2005:        Senior Cashier
Company Name

Ensuring that the department is functioning with the Company Procedures, responsible for cash and reconciliation, banking, book-keeping and client liaison

1995 – 2000:        Finance Officer
Company Name

Working well within the company’s finance team, assisting with the
recording of all office expenditure and managing its budget.

FURTHER SKILLS

•    IT Proficiency Windows XP, MS Word, MS Excel, Sage

INTERESTS/HOBBIES

Business development, current affairs, fitness, personal development

REFERENCES ARE AVAILABLE ON REQUEST

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CV Example for Travel Agent

Name

1 Any Road, Anytown AN1 1CV
Telephone: 01234 567 890
Email: anyaddress at example.com

PROFESSIONAL PROFILE

I am a well presented, sales driven and experienced travel agent with over six years experience in the travel and tourism industry. Experienced in providing excellent customer care and ensuring the best travel and accommodation are provided for customers, including corporate. I am confident and outgoing, able to build good relations with customers and proven to help as much as possible by arranging tailor made holiday/travel packages for short and long haul destinations. As a self-starting person, I am highly motivated and able to exceed targets and enjoy the challenge of working in a high pressured environment.

I am seeking a new and challenging role within an ambitious and vibrant team that will enable me to make an effective contribution to the business while continuing my own career development.

KEY SKILLS & EXPERTISE

•    Extensive travel industry knowledge
•    Able to provide excellent product knowledge and apply selling techniques
•    Enjoy business marketing and networking events
•    Able to work instinctively with good initiative
•    Successfully provide a courteous and efficient travel booking service
•    Willingness to continue my training and development
•    Passion for travel

CAREER SUMMARY

Date – Present:        Travel Agent                                               Company Name
Key Responsibilities:

•    Responsible for the accurate booking of all travel and accommodation
•    Dealing with enquiries both over the phone and face to face, listening to customers needs and acting upon them
•    Ability to work within company policies and objectives
•    Researching other rates and discounts within the travel industry to maintain competitive rates and deals
•    Experienced in advising on currency; visa’s; passports
•    Accurately recording information on company database and regular reporting back to management

Date – Date            Luxury Travel Agent                         Company Name

•    Booking VIP travel reservations
•    Responsible for working in a successful team, creating imaginative marketing and promotional material
•    Providing a personal customer service, making every customer feel special
•    Achieved results, from browsing for best suited destinations to confirmation and booking, being part of the customers dream holiday which is extremely rewarding
•    Worked with customers to create an exciting travel itinerary, tailor made to what the customer specified

EDUCATION AND QUALIFICATIONS

Date:            HND – Travel & Tourism Management, College Name
4 A Levels:        Including: Mathematics; English; French

PROFESSIONAL DEVELOPMENT

•    Extensive knowledge of laws and travel business legislation
•    Provision of high quality standard of service to customers
•    Qualified First Aider
•    Commitment to working well as a team

FURTHER SKILLS

•    Intermediate French
•    Intermediate Spanish

INTERESTS AND ACTIVITIES

Currently include:    Walking, Cycling, Socialising

REFERENCES ARE AVAILABLE ON REQUEST

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CV Example for Dental Nurse Assistant

Name

1 Any Road, Anytown AN1 1CV
Telephone: 01234 567 890
Email: anyaddress at example.com

PROFESSIONAL PROFILE

A confident, highly motivated and qualified Dental Nurse with over six years experience working in a dental lab, assisting with patient care and the management of records. With a friendly, outgoing personality, I am able to help patients feel at ease, aware of their anxiety and sometimes fear. With valuable experience in general chair-side care, assisting with duties including digital x-rays; oral surgery; cosmetic and implant dentistry. With excellent interpersonal skills, I am able to communicate effectively at all levels and enjoy being part of a successful, productive team.

Seeking a new and challenging role within a dental practice that will enable me to utilise my skills to the fullest potential, whilst allowing me to continue learning and developing in my chosen career.

KEY SKILLS & EXPERTISE

•    Experienced in sterilising of all dental equipment
•    Work well with dentist practitioners, listening and following their orders promptly
•    Able to keep the patient as comfortable as possible
•    Able to work instinctively with good initiative
•    Reliable, trustworthy and an excellent understanding of information and confidentiality
•    Willingness to continue my learning and development
•    Experienced at working under pressure, remaining calm and professional at all times

CAREER SUMMARY

Dater – Present:        Dental Nurse                                               Company Name
Key Responsibilities:
•    Responsible for the preparation of treatment rooms, ensuring all equipment is sterilised and in good order
•    Ensuring all stock is available in the treatment room including instruments and medications
•    Confident in attending and participating at external and internal meetings and staff training
•    Able to advise patients in oral hygiene

EDUCATION AND QUALIFICATIONS

2001 – 2003:        Dental Assistant Training School
4 A Levels:        Including: Mathematics; English; Physics

PROFESSIONAL DEVELOPMENT

•    Understanding of and commitment to dental practices, training and development
•    Knowledge of specialised treatments
•    Input and management of patient care plans onto database
•    Commitment to working well as a team

FURTHER SKILLS

IT Proficiency:        Word, Excel, Powerpoint, Internet and Email

INTERESTS AND ACTIVITIES

Currently include:    Walking, Cycling, Cooking, Arts & Crafts

REFERENCES ARE AVAILABLE ON REQUEST

Use this example CV for free for your job applications after amending it as suitable.

CV Example for Financial Adviser

Name

1 Any Road, Anytown AN1 1CV
Telephone: 01234 567 890
Email: anyaddress at example.com

PROFESSIONAL PROFILE

A dynamic and results-driven professional with a positive outlook. An experienced financial adviser, with proven success in advising and selling to both personal and corporate customers. Possesses excellent interpersonal skills and the ability to communicate and negotiate concisely and articulately at all levels. Enjoys being part of, as well as managing a successful and productive team and thrives in highly pressurised and challenging working environments. Committed to achieving and exceeding demanding targets, strives to be top of the league tables while remaining focused on providing an exceptional standard of service.

KEY SKILLS & EXPERTISE

•    Able to provide excellent reports and presenting to senior managers
•    Customer driven and able to carry out a sales focused service
•    Experienced in researching and analysing financial and marketing information
•    Successfully proven to work well within a team or on my own, visiting customers at home or work
•    Willingness to continue my training and development

CAREER SUMMARY

Dater – Present:        Financial Adviser                                  Company Name
Key Responsibilities:

•    Experienced in meeting clients face to face for in-depth discussions
•    Confident in self generating leads
•    Experienced in providing tailored financial advice
•    Worked evenings and weekends, visiting clients at home at their convenience
•    Responsible for ensuring clients receive the best return for investments
•    Monitoring and assessing trends in the market
•    Successfully contributed to growth in customer base for the company

EDUCATION AND QUALIFICATIONS

Date:            Diploma – Business Management
4 A Levels:        Including: Mathematics; English; French

PROFESSIONAL DEVELOPMENT

•    CF30
•    Provision of high quality standard of service to customers

FURTHER SKILLS

•    Auditing
•    Investment Strategies

INTERESTS AND ACTIVITIES

Currently include:    Walking, Cycling, Socialising

REFERENCES ARE AVAILABLE ON REQUEST

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CV Example for Mortgage Adviser

Name

Address, Post-code
Telephone: 01234 567 890    Mob: 07812 456 789
Nationality:  British        E-mail: example at yahoo.co.uk

Professional Profile

A resourceful, hard working and highly motivated mortgage adviser with excellent interpersonal skills and the ability to communicate concisely at all levels.  Experienced in sales with a proven aptitude to accomplish exceeding sales targets, meeting tight deadlines while promoting good customer service at all times.  As a reliable, self-starting person who has lots to offer in terms of enthusiasm for work and life, has an ability to bring high standards to the workplace.  Willing to learn new skills, keep up to date with the best mortgage advice and always open to new ideas.

Advanced Skills

Customer Focussed                                       Meeting Strict DeadlinesOver 5 years experience in SalesHealth & SafetyExperienced in Customer Care   Punctual and EfficientProcess Controls  Sound knowledge of MS OfficeCreative ThinkerExcellent Communicator – written/verbalCareer Summary

Mar 2018 – Present            Company Name
Mortgage Adviser

•    Providing accurate financial advice to customers, finding the right mortgage deal to suit their needs
•    Researching and analysing mortgage products to remain professional and knowledgeable at all times
•    Successfully building good rapport with customers and the ability to find new leads also
•    Develop sales through to the end, from finding new leads to developing them into mortgage deals
•    Experienced in carrying out all financial background checks and researching references thoroughly
•    Inputting of data onto computer systems
   
Dec 2009 – Present             Company Name

Mortgage Adviser

•    Providing financial advice to customers
•    Compiling regular financial reports for senior members of staff
•    Experience in cross-selling of financial products
•    Successfully achieved high targets while maintaining excellent standards of customer care
•    Involved in the training of junior members of staff, allowing them to job-shadow
•    Built up my own customer base and happy to network to gain more leads

Aug 2011 – Mar 2012            Company Name

Mortgage Adviser

•    Successfully assisting in the achievement of targets while maintaining high standards of customer service
•    Flexible attitude regarding working hours, happy to work evenings/weekends
•    Comfortable meeting customers at their own home to discuss the best mortgage deals available to them
•    Experienced in taking responsibility for my own personal development plan, aiming for continuous improvement
•    Ability to discuss mortgage needs with customers and tailoring packages to suit
•    Contributing to the smooth running of the business

April 2010 – Feb 2011            Company

Position

•    Successfully supervising and motivating staff
•    Researching and evaluating content for customers, ensuring I am giving excellent customer service
•    Attendance at networking events to build good working relationships while building my own customer base
•    Experienced in working with IT with customers for creating/updating mortgage plans

Education and Qualifications

Sep 2004 – June 2007            COLLEGE NAME

•    A Levels:                Applied Business
Applied Politics

Personal Details

Interests:        Cinema, Reading, Paintball
I.T.:            ECDL Level 2

References

REFERENCES ARE AVAILABLE ON REQUEST

Mortgage Adviser CV Example

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CV Example for Bank Clerk

Name

1 Any Road, Anytown AN1 1CV
Telephone: 01234 567 890
Email: anyaddress at example.com

PROFESSIONAL PROFILE

A well-presented, efficient and trustworthy individual with over five years experience of working in a busy banking environment.  Possesses valuable experience of working with customers, able to focus on their needs and finding the best plan available, keeping up to date with all banking developments.  With excellent communication skills, both over the phone and face to face, I am able to deal with enquiries easily and finding solutions.  I am able to be exceptionally accommodating and understanding while remaining focussed and working to tight deadlines.  A high level of motivation and a good work ethic has enabled me to meet targets and see tasks through to the end, helping the customer as much as possible.

KEY SKILLS & EXPERTISE

•    Experience in customer care, interacting with all customers and colleagues well
•    Excellent problem-solving skills, and a diligent follower of policies & procedures
•    Able to work productively and instinctively with good initiative
•    Reliable, trustworthy and an excellent understanding of information and confidentiality
•    Confident in communicating and presenting at all levels
•    Ability to seek advice regarding finance/mortgage to ensure the customer receives the best service
•    Experienced at working under pressure, remaining calm and professional at all times

CAREER SUMMARY

Dater – Present:        Bank Cashier                                               Company Name
Key Responsibilities:

•    Responsible for dealing with all banking transactions, ensuring accuracy of a till
•    Able to deliver an exceptional customer service, processing transactions smoothly and professionally
•    Attention to detail, taking responsibility to carry out checks for any fraudulent activities
•    Experienced in engaging customer with polite conversation, up-selling at the right opportunity
•    Able to fully concentrate on the customer and their needs, regardless of possible distractions

EDUCATION AND QUALIFICATIONS

2001 – 2003:        Diploma  – Customer Service
8 A Levels:        Including: Mathematics; English;French and Geography

PROFESSIONAL DEVELOPMENT

•    Understanding of and commitment to the customer
•    Knowledge of ID checking
•    Participate in the training programme of customer care
•    Identifying needs and being able to address them for the customer

FURTHER SKILLS

IT Proficiency:        Word, Excel, Powerpoint, Internet and Email
Languages:        Intermediate French

INTERESTS AND ACTIVITIES

Currently include:    Walking, Cycling, Cooking, Arts & Crafts

REFERENCES ARE AVAILABLE ON REQUEST

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CV Example for Concierge

Profile:

A friendly and efficient concierge with a flair for great customer service who strives to ensure a warm and memorable stay for all guests.

Education:

Evergreen High School
Standard Grade English 2
Standard Grade Maths 3
Standard Grade French 5
Standard Grade History 4
Standard Grade Science 2

Evergreen College
HNC Travel & Tourism

Employment History:

May 2008 – Present    Breathnach Hotel
Position:    Concierge

I was successful in moving into the role of Concierge and enjoy my role.  I enjoy ensuring guests feel welcome and using my knowledge of the local area.

Key responsibilities are, but not limited to:

•    Greeting guests when arriving at the hotel – including leaving/getting into vehicles
•    Ensuring all Front of House Areas are kept clean
•    Ensuring that Concierge Service runs smoothly and we provide all services offered to our guests efficiently
•    Providing assistance to reception when needed
•    Providing extensive information to guests on the local area, hotel and directions
•    Ensuring that guests first impression of the hotel is the best one that it can be

September 1999 – May 2008    Breathnach Hotel
Position:    Senior Receptionist

On my colleague’s return from maternity leave I was successful in securing the Senior Receptionist position within the main Hotel. 

Key responsibilities not limited to:

•    Supervise the Front Desk, ensuring procedures are being followed at all times
•    Ensure the efficient running of the Front Desk operations, including developing rotas
•    Liaising with Housekeeping with regards to room priorities etc
•    Liaise with various managers to ensure smooth running of operations
•    Ensure payment queries re settled prior to departure
•    Deal with any complaints or queries effectively and professionally

Key Achievements:

Along with my colleagues we developed a system for communicating with each other using a document that was updated each day, detailing any issues we’d had or information which required passing on, which could be used as a handover.  This has reduced the amount of missed information being passed over between shifts and various departments.

September 1999 – July 2000    Breathnach Hotel
Position:    Leisure & Spa Senior Receptionist (Maternity Cover)

I took this role as maternity cover and gained some valuable skills and experience in terms of managing a team and responsibilities.

Key responsibilities not limited to:

•    Responsibility for  a team of 5, including full time and part time staff
•    Developing rotas and all aspects of staffing
•    Training
•    Maintaining standards to ensure guests needs and expectations are mets
•    Controlling budgets
•    Promoting Leisure & Spa services and products

Key Achievements:

I assessed where we advertised our special offers and services and identified and areas where we had less bookings. I identified that our pregnancy packages were not big sellers for us.  I conducted some research and identified a variety of places we could advertise to reach our target audience.  The increases in sales of these services were increased by over 60%.

Key Achievements:

I was given responsibility for the Shoe Department.  This involved dressing the displays and ensuring we were achieving targets set by head office on a daily, weekly and monthly basis.   I was successful in turning around the performance of the department so that it achieved its target 92% of the time I was in the role. 

April 1995 – September 1999    Breathnach Hotel
Position:    Hotel Receptionist

I started in this role on leaving school.  It was a very interesting and varied role which taught me a great deal about the hotels and the hospitality industry.

Key responsibilities, but not limited to:

•    Greeting customers on arrival at the hotel
•    Taking bookings and inputting into the booking system
•    Handling customer complaints and queries
•    Ensuring occupancy rates were maintained and advising the appropriate managers
•    Breakfast shift – often worked this serving guests
•    Housekeeping – occasionally undertook housekeeping as required

Additional Information:

In my spare time I enjoy spending time with my wife and young children.  I also enjoy long walks and hill climbing.

Use this example CV for free for your job applications after amending it as suitable.

CV Example for Customer Service Assistant

Name

1 Any Road, Anytown AN1 1CV
Telephone: 01234 567 890
Email: anyaddress at example.com

PROFESSIONAL PROFILE

I would describe myself as a motivated, well presented, hard working person, experienced in customer service and thrives working with the public, dealing with queries and helping to solve problems.  I have excellent communication skills and I always like to carry out my work in a professional and efficient manner.  I have proved these skills through my career in reception and retail posts, arranging stock, handling cash and motivating colleagues.  I like to think I am someone who works well alongside others and easy to get along with as I am a sociable person.  I am also willing to take on any training necessary to enable me to carry out my work efficiently or progress my retail career.

KEY SKILLS & EXPERTISE

•    Over 4 years experience working in a customer service
•    Natural willingness to help
•    Able to work productively and instinctively with good initiative
•    Reliable, trustworthy and an excellent understanding of customer care and service
•    Confident in communicating with a wide range of people
•    Able to build good relationships with colleagues and customers
•    Excellent prioritising skills
•    Organised
•    Creative

CAREER SUMMARY

May 2009 – Present:        Customer Service Assistant                             Company, Town
Key Responsibilities:

•    Experience in all aspects of customer service – dealing with enquiries over the phone and face to face
•    Successfully promote positive customer care, helping as much as possible
•    Language Skills – excellent communication skills with a friendly and professional manner
•    Policy – Aware of Health & Safety policies regarding personal safety/lone working
•    Actively greeting customers and maintaining a level of conversation
•    Prioritising workloads as and when customers come in with different issues or problems, ensuring customers waiting receive and explanation and apology
•    Multi-tasking – having to leave a customer waiting while the telephone is answered and dealing with this situation in a polite manner and stressing apologies
•    Listening to and helping customers as much as possible to solve the problem they have discussed.
         
May 2000 – May 2009:        Customer Service Assistant                                      Company, Town 
Key Responsibilities:
•    Worked well as part of an enthusiastic team while using my own initiative when needed
•    Listened to and learned from my Line Manager, not being afraid to ask if I was not sure of anything. 
•    Built up good working relationships with suppliers, customers and colleagues
•    Unpacking and checking of all new deliveries to the department

EDUCATION AND QUALIFICATIONS

2006 – 2009:        HNC – Business Administration, College Name, Town
3 A Levels:        English, French and Geography
8 O Levels:        Including English and Mathematics

REFERENCES ARE AVAILABLE ON REQUEST

Use this example CV for free for your job applications after amending it as suitable.

CV Example for Systems Administrator

NAME

Address, Post-code
Telephone: 01234 567 890 Mob: 07777 123 456
Email: your email address

PROFESSIONAL PROFILE

A resourceful and skilled Systems Administrator with outstanding knowledge of technical expertise and a proven ability to gain an understanding of any business objective and work accordingly. Possesses an excellent knowledge of IT operating systems including Exchange and Citrix. With a proactive attitude, demonstrate clear thinking and able to cope with a varied and large workload. Able to work well both independently and as part of a productive team, demonstrating the motivation and problem solving abilities required to meet demanding deadlines while maintaining the highest of standards.

Seeking a challenging role, where my existing skills and qualifications will add value from the outset, whilst I continue to further develop my skills and knowledge in this field.

CAREER SUMMARY

2010–Present        Company Name
            Systems Administrator

•    Responsible for the smooth running of all IT systems and the company’s server
•    Technical research and development involvement
•    Accountable for Linux and Windows and Applications systems
•    Proactively engaged in training (in-house and external)
•    Successfully back up data on a regular basis
•    Responsible for ensuring the company’s systems are fully protected, carrying out regular ‘housekeeping’
•    Following up all IT issues raised within the company
•    Input into database development
•    Working well with other tech and non-tech members of staff
•    Providing network administration and support

EDUCATION AND QUALIFICATIONS

2017 – Present:    Degree – Computer Science – University Name
2012 – 2014:        Foundation Degree in Management & Business – University Name
2008 – 2010:        Diploma in IT Administration – University Name       
2004 – 2008:        GNVQ Advanced in Business Studies, A’ Level Law
2000 – 2004:        7 GCSEs including English and Mathematics

PROFESSIONAL DEVELOPMENT

Experienced IT ExpertInterpersonal Skills        Assertiveness Problem Solving Skills      Excellent Attention to DetailSix Years Administration Experience       Providing a Customer Focussed Telephone & Face to Face Service MethodicalFURTHER SKILLS

IT Proficiency:    Word, Excel, PowerPoint, Sage, Exchange, Citrix

ADDITIONAL INFORMATION

I enjoy listening and playing music; organising and holding charity events and socialising. 

REFERENCES ARE AVAILABLE ON REQUEST