If you are applying for a position as a Social Media Moderator then you will need to have excellent customer service skills as you will be the one dealing with your audience and seeing how you can improve the service and standards.
You will have to have a good background and understanding of social media as in this role you will be the voice of the company. Usually people moving into this role have a strong marketing background.
If you have found a job in which you want to apply for, please see the below letter which you can use as a guide:
Cover Letter: Social Media Moderator
Dear Sir/Madam,
Application for a Social Media Moderator
Please find enclosed my up to date CV for the application of a Social Media Moderator which I have seen advertised at /in (where and when).
I have (how many months/years) previous experience in Social Media within (what industry). In my current/previous role, I have had a great deal of experience within customer services, talking to customers and assisting them on a daily basis.
I also have a strong marketing background and am used to liaising with different editors, journalists etc as part of my daily work.
I have excellent communication skills both orally for talking to customers and written as a great deal of my correspondence is done by email. I have had experience of dealing with all levels of personnel and customers and feel that I have been successful to date in my communication and dealings.
I am a very flexible person who is able to work the hours necessary to ensure that the role is done to the satisfaction of all parties. I understand that in this kind of role that they hours are not always in core business hours and I accept this as part of my career.
I am very passionate about social media and the digital world and very keen to continue learning new trends and the latest things, I like to keep on top of this as much as I can.
If you are interested in my skills, please do not hesitate to contact me and I would be happy to answer any questions that you may have.
Thank you for taking the time to read my letter and CV and I look forward to hearing from you.
Yours sincerely
NAME SURNAME
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