Concierge Job Description
GENERAL DESCRIPTION
As Concierge, you play an important part of the guest customer experience within ABC Hotel. The Concierge is required to provide an efficient and courteous service, assisting guests on a daily basis. You may be asked to make recommendations and arrangements on matters such as local restaurants, entertainment, travel routes and tourist attractions.
In essence, your role will be to enhance the guest’s stay within the hotel by helping them to make the most of their time. The Concierge role is an important one as it is often the one that guests most closely associate with the customer service quality that they receive. You should therefore be able to act as an ambassador for ABC Hotel and present the hotel in a professional manner at all times. This post will involve shift work, including evenings and weekends.
MAIN TASKS AND RESPONSIBILITIES
1. To act as a key point of contact and source of information for guests throughout their stay.
2. To play a pivotal role within the front of house team, giving a positive impression to guests and working with others to maintain high standards of customer service.
3. To provide quick and accurate answers to guest enquiries.
4. To manage the luggage of guests on checking in or out.
5. To provide relevant information on attractions, entertainment, restaurants and transport. To have information available for emergency situations such as doctors or dentists.
6. To provide information on facilities within the hotel, including room service, breakfast, evening meals, newspapers, wi-fi, etc.
7. To book taxis and other modes of transport on behalf of guests.
8. To take and pass on messages as required.
9. To assist in maintaining a clean and tidy foyer area and concierge desk.
10. To provide assistance with room service orders where required.
11. To assist with minor maintenance and meeting room clearance duties as they arise.
12. To undertake any other ad-hoc duties relevant to the post as and when required.
SKILLS AND EXPERIENCE REQUIRED
Previous experience within the hospitality sectorIn-depth knowledge of local features, transport routes and amenitiesExceptional enthusiasm for providing a first rate customer service experienceExcellent standards of dress and presentationExcellent interpersonal skills and a helpful attitudeGood organisational skillsFlexibility in working hoursSKILLS AND EXPERIENCE (DESIRABLE):
Previous experience as a Concierge or similar public facing roleQualification in hospitality or similarKnowledge of manual handlingSee also :
Concierge CV Example
Concierge cover letter
I’d say you really need to be a people person to be a Concierge. You will be asked many varied and some strange questions by the guests at the hotel. From asking you to help locate a razor because they forgot theirs, through places to visit, you should be prepared for the unexpected but never laugh at the question