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Helpdesk CV Example

Last updated : 7 November 2018

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Use this CV example if you are going to apply for an IT Helpdesk position. Writing a CV is an important job so take this stage seriously. Don’t forget to amend this example as suitable before using it for your job applications.

An IT Helpdesk person will do following duties:

1st & 2nd Tier Internal Support.
Client imaging and installation
Network cabling and troubleshooting
Good understanding of IT Technologies
MS Windows
MS Server
User creation and maintenance using Active Directory
Internal IT induction and training
Backup monitoring
Printer support
Bug reporting
Incident escalation
TCP/IP Networks
Network Cabling
Ability to work on own initiative
Ability to carry out tasks independently.
Ability to coordinate amongst other staff
Experience in the following would be beneficial:
MS SQL / T-SQL
Active Directory
Microsoft Exchange
Powershell Scripting
ITIL V3 Framework

You will also be expected to carry out tasks that include Helpdesk Support, Custom Application Support, System Imaging, Client PC/Laptop and Workspace Setup, Backup Solutions, Network Cabling.

Helpdesk CV Example

[Type the date]
[Type your name]
[Type your phone number]
[Type your e-mail]
[Type your address]
[Type your website]

Personal Summary

Confident, patient and experienced Helpdesk Support Worker familiar with a number of different computer systems and software within a call-center environment.  Excellent interpersonal skills combined with an analytical and systematic approach to problems.

Work Experience

IT Helpdesk Support – Jan-09 – Present
Computer Inc. | Newcastle
Receive incoming calls on a one-to-one basis to identify, diagnose and resolve Level 1 problems for users of the main computer systems, printers and PC hardware.  Assist Network Technicians to install local area network cabling systems.

Duties:

•    Diagnose and resolve Level 1 software and hardware issues over the telephone
•    Accurately enter information into a database for future reference
•    Assist in the creation of a Frequently Asked Questions (FAQs) report

Key Skills

•    Passionate about customer service with excellent interpersonal skills
•    Excellent knowledge of computer software and hardware
•    Confident and experienced in dealing with difficult situations

Educationhelpdesk cv example template

High School
2005 – 2007|
BTec in Computing

References
Available upon request

The role involves dealing with 1st and 2nd line support incidents from our clients involving desktop, tablet and mobile devices, VoIP telephone systems and application software as well as network connectivity and related server and cloud service issues.

Good verbal and written communication skills are essential as this role represents the face of the company.

ICT Technician CV Example

Last updated : 7 November 2018

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Use this CV example if you are going to apply for a job as ICT Technician. Don’t forget to amend this example as suitable before using it for your job applications.

This position includes but is not limited to the following areas.

  • Workshop Computer Repairs
  • Remote Support
  • PC Delivery/Installation
  • Onsite Support
  • Management of Remote Monitoring Systems

Requirements

  • IT Software & Hardware Experience
  • Confident Communicator
  • Clean Driving License
  • An Appetite to Learn

Companies are usually looking for:

  • Experience with Linux OS (use as a workstation)
  • Experience with Windows OS (use as a workstation)
  • Experience providing 1st/2nd line support including providing telephone support
  • Experience with online office tools (i.e. google drive, office 365)
  • Have an ‘hands on’ approach to problem solving

ICT Technician CV Example

[Type the date]
[Type your name]
[Type your phone number]
[Type your e-mail]
[Type your address]
[Type your website]

Personal Summary

Confident, motivated and efficient ICT Technician experienced working within an education establishment with knowledge of networking PCs, internet and Windows software.  High attention to detail demonstrated in timely submission of accurate reports and registers.

Work Experience

ICT Technician – Sep-08 – Present
Secondary School | Dover
To ensure the smooth running of the computer systems throughout the school, allowing teaching staff to deliver IT lessons and Administrative functions effectively.  Advise on development and maintenance of all computer hardware and software.

Duties:

•    Carry out installation and configuration of all new computer hardware to allow operation
•    Ensure the continued provision of internet access and allow updates at appropriate times
•    Develop and maintain the ICT equipment register and create a list of replacement needs

Key Skills

•    CLAIT qualification
•    Excellent knowledge of computer software and hardware
•    Good interpersonal skills to allow better team working

Education

High School
2005 – 2007|
BTec in Computing

References
Available upon request

ICT Technician CV Example

IT Support Analyst CV Example

Last updated : 7 November 2018

By

Use this cv example if you are going to apply for an IT Support Analyst job. You should amend this example as suitable before using it for your job applications.

Key responsibilities for a IT Support Analyst

  • Co-ordination and Ownership of incidents through to progression
  • Provide first line support to internal and external customers
  • React to and process Alarms/Monitoring alerts
  • Diagnose/triage incidents
  • Operate service desk telephone system
  • Report and track faults through our Service Management Portal
  • Keeping customers up to date at all times
  • Answering customer queries
  • Assist 2nd and 3rd line support staff as required
  • Assist Facilities Maintenance and Security Staff as required

IT Support Analyst CV Example

[Type the date]
[Type your name]
[Type your phone number]
[Type your e-mail]
[Type your address]
[Type your website]

Personal Summary

Analytical problem solving ICT Technician experienced working within a large and dynamic team.  Familiar working with PC and Windows within an office environment, and also with knowledge of other operating systems.

Work Experience

IT Support Analyst – Jan-08 – Present
District Council | Warwick
To provide operational and technical ICT support to staff and Councillors in order to enable Service Areas and Councillors to operate more effectively and efficiently.

Duties:

•    To provide technical support and advice to all users of one or more IT services
•    To plan, manage and maintain IT assets in desktop hard and software
•    To analyse, research and evaluate all areas of PC, Windows operating systems

Key Skills

  • Highly analytical approach to problem solving
  • Excellent knowledge of computer software and hardware
  • Good interpersonal skills to allow better team working
  • Strong ability to solve and troubleshoot problems remotely and on site.
  • Detailed analytical and data accuracy skills
  • Attention to detail approach in undertaking all aspects of the role.
  • Excellent communication skills, both written and oral.
  • High organised and disciplined with a strong work ethic.
  • Positive attitude and ability to be versatile and adaptable in changing environments.
  • Responsible to work under own initiative, manages self and time effectively.
  • Ability to prioritise workload, deadline orientated to trouble shoot and resolve issues.Personable, presentable and punctual.
  • Microsoft applications, programming and SQL reporting skills are required along with experience with Bistrack, Great Plains, Crystal Reports or similar business systems.
  • A clean driving licence is essential for this role as you will be required to travel to branch network to fulfil your duties as required.

Education

High School
2005 – 2007|
BTec in Computing

References
Available upon request

it support analyst cv example template

Automation Engineer CV Template

Last updated : 26 January 2019

By

Automation Engineer CV Example – Template.

Professional Profile

I am an experienced and frugal Automation Engineer. I am capable of working with, repairing and installing many kinds of robotic equipment. I understand the workings of many mechanical and electrical Automation processes.

Key Skills

Knowledgeable.
Sensible and practical.
Approachable and Friendly.
Focused and attentive.
Highly organised.
Confident.
Friendly.
Flexible.
Adaptable.

Professional Qualifications.
2.2 In Mechanical Engineering.

Work History

January 2017 – Present
Automation Engineer, Nissan Car Factory, London
Working in this busy car factory it was my job to supervise parts of robotic machinery that made cars. I would have to ensure that the machine was working correctly and putting the right pieces together, and if it was not operating correctly it was my job to ensure that I promptly resolved the issue. This would often mean having to open the machine up and reprogram it, or replace parts.

January 2012- January 2017

Automation Engineer, Happy Homes, London.
As a Automation Engineer in this large home building firm it was my duty to program the computer systems that were installed into the homes. As these were modern homes they came with self-cleaning features such as robotic vacuum cleaners and self-cleaning showers, toilets and windows. IT was my job to program each homes robotics kit to ensure that it carried out its function correctly for the purchaser.

January 2011 – January 2012

Automation Engineer, Carries Canning, London
Working for this large canning warehouse it was my duty to ensure that the canning machinery was working correctly. A large robotic arm was responsible for moving cans around without damaging them, applying lids and labels, and then placing these onto a conveyor for quality control. If any of the cans were coming through damaged I would have to investigate the line to find out where the problem was being caused and fix it at the earliest convenience.

Education

GCSE 10xA Grades including English, Maths and Science.
Londonberry Comprehensive School
London
2001

References
References are available on request, or in writing to the above previous employers.

Automation engineer CV example

Download Automation Engineer CV Template

CAD Draughtsman CV Template

Last updated : 27 January 2019

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Use this CV example if you are going to apply for a CAD Draughtsman job in the UK. Amend it as suitable. You can also download this CV for free at the end of this page.

CAD Draughtsman CV Example

Professional Profile

As a capable and experienced CAD Draughtsman I am very good at creating technical drawings of components or machinery to illustrate the workings of an item. I am capable of creating simple sketches or in depth illustrations with instruction or explanation.

Key Skills

Knowledgeable.
Sensible and practical.
Approachable and Friendly.
Focussed and attentive.
Highly organised.
Confident.
Friendly.
Flexible.
Safe.

Professional Qualifications.
HND in Computer Aided Design.

Work History

January 2017 – Present
CAD Draughtsman, BT, London
Working for this large communications company it was my job to create illustrations of various pieces of the technology utilised by the business to demonstrate to customers how things worked, or to assist in the training of engineers. I would have to look at a piece of equipment and either make an illustration of the item, or make a 3D composition showing how it works. This could then be distributed and would be easy to understand by most people.

January 20012 – January 2015
CAD Draughtsman, Shipwright Services, London.
As a CAD Draughtsman in this shipbuilding services company it was my job to create technical drawings based on information given by my project manager. For example I might be asked to create a new idea for a hull design, and would have to create one within the given specification. I would then present the drawing to the project manager who would get a CAD Engineer to see how it would work within the larger scale of the project.

January 2007 – January 2008
CAD Draughtsman, Building Transitions, London
Working for this large building consultancy company it was my job to create technical plans from specifications to assist the architects in their design and planning of the building. Creating blueprints of proposed buildings meant that they could envisage the building and deal with any issues that otherwise would only show up following building the project.

Education

GCSE 10xA Grades including English, Maths and Science.
Londonberry Comprehensive School
London
2001

References

References are available on request, or in writing to the above previous employers.

CAD Draughtsman CV example

Download CAD Draughtsman CV Template

CAD Engineer CV Template

Last updated : 27 January 2019

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Use this CV example if you are going to apply for a CAD Engineer job in the UK. Amend it as suitable before sending it to the employers.

You can also download this CV for free.

CAD Engineer CV Example

Professional Profile

As a capable and experienced CAD Engineer I am very good at making 3D compositions of buildings in order to establish where fittings, fixtures and utilities can be placed within a building before it is built to avoid any issues after the build. I am capable of creating virtual tours to assist other consultants working on projects.

Key Skills

Knowledgeable.
Sensible and practical.
Approachable and Friendly.
Focused and attentive.
Highly organised.
Confident.
Friendly.
Flexible.
Safe.

Professional Qualifications.
HND in Computer Aided Design.

Work History

January 2017 – Present
CAD Engineer, BT, London
Working for this large communications company it was my job to create 3D virtual tours of buildings that required installations of broadband and telephony services, so that the installation engineers would not have to physically visit the premises and could be assured of taking the correct equipment and supplies with them when they went to install. I would have to work from plans of the buildings, or photos, and create a true to life, scale version on computer.

January 2012 – January 2015
CAD Engineer, Shipwright Services, London.
As a CAD Engineer in this shipbuilding services company it was my job to create 3D models of ships to see where improvements could be made to the build of the engines or other mechanics, and also to the build of the ship itself.

January 2007 – January 2012
CAD Engineer, Building Transitions, London
Working for this large building consultancy company it was my job to create models of buildings that were being proposed to be built, for several different factors including placement, social intrusion and pollution purposes. I would create models of the environment around and then incorporate the proposed build to demonstrate any possible improvements or problems it could create in the area. This would also assist the builders and architects in ensuring that the final build idea was plausible.

Education

GCSE 10xA Grades including English, Maths and Science.
Londonberry Comprehensive School
London
2001

References
References are available on request, or in writing to the above previous employers.

CAD Engineer CV Example

Download CAD Engineer CV Example

CV Writing for Beginners

Last updated : 27 January 2019

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We were all once in the position of writing our first CV or resume, and here are some basics to get you started. If you’re applying for a job, most professional positions will require you to write out a personal CV. ‘CV’ stands for ‘Curriculum Vitae’ (Latin meaning ‘story of your life’) and is a brief description of your education and career so far. Using a CV will provide your prospective employer with all the basic information that an employer needs to know about you on a single, easy-to-read sheet.  Your CV should be ideally just one page, but certainly not longer than 2 pages, and all of the ‘impressive’ information should be easily visible on the front page.

cv writing for beginners

It is best to type your CV out on a computer as this will be easiest to scan-read for the employer. Once you have written and typed it, you can make as many copies of your CV as you like. This is particularly useful if you want to apply to several different companies at the same time. You should send your CV with a cover letter which can be tailored to highlight your personal skills and achievements and how these match what the employer is looking for.

You can send a copy of your CV when you’re applying for an advertised job vacancy or when you’re just writing on the ‘off-chance’ there is a vacancy.

So, what should be included on a CV?

Personal details – name, address, post code, telephone number, e-mail address (if you’ve got one)Education

  • Qualifications
  • Skills and personal qualities
  • Employment history and experience
  • Any special skills e.g. driving licence
  • Interests, hobbies and achievements
  • Referees

Are there different ‘styles’ of CV?

The ‘traditional’ CV is a comprehensive list of everything in reverse date order (with the most recent at the top) starting with education and qualifications, followed by your employment history, then finishing with interests and references etc.The more modern alternative is to create a ‘personal profile’ CV which starts with a description to offer the reader an idea of yourself which highlights your skills and experience relevant to the job.The latter ‘personal profile’ CV is considered more modern, but ‘traditional’ CVs may be easier for school leavers to write, and are the format still widely used. See more tips below about writing a CV for freshers from our members!

You can also consider these tips on creating a resume that will surely help you land on any job;

  • Focus on Your Positive Achievements
  • Highlight your best points
  • Build up your image
  • Be specific with your job objective
  • Keep it short
  • Use the first page for your Job Objective, Skills, Accomplishments and Most Recent Job Experiences
  • Last but not the least, proofread your resume before submitting it to the company

Why Should I Write A CV?

Last updated : 27 January 2019

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If you’ve decided on a career in retail then, as with all careers, you should do some research into the role and company that you hope to work.  Not only will you get a better picture of what to expect, but this is a brilliant way to demonstrate to your prospective employer that you are taking your application seriously and are keen to work for their company.  If you have taken the time to research into the company then you should certainly make reference to it in your cover letter which should introduce your CV or application.  Your employer will be impressed that you have spent some time to learn about the business.

Why write a cv

Depending on what area of the retailing industry that you are looking to begin your career, you should make sure that you get your resume in order. The majority of large retailers have standard application forms or packages to complete, but it is always recommended to submit your personal CV along with the application form (unless specifically requested not to!) to provide the prospective employer with more opportunity to understand your experience, skills, and objectives, and not forgetting your cover letter.  If you are looking to move your way up the corporate ladder, a good resume is an essential item.

Things to do with your CV

If you have been searching for a new job for a long time, it is probably worth revising your CV resume. It is likely that you CV is not communicating your unique skills and experience to the employer.  Perhaps you have not identified all of the skills you have acquired, or perhaps you have put too many down and cluttered your CV with necessary information which doesn’t relate to the roles you are applying for.  You may also have some entries on your resume that are no longer current which should be removed.  Make your CV sleek and to the point by removing the clutter and ensuring all your relevant skills, education and personality are highlighted.

If your CV looks empty

If you think that your CV is a little empty, consider taking some business courses that will show your prospective employers that you are interested in improving yourself and capable of achieving tasks and goals. Employers love to see employees that are willing to learn new things that will benefit themselves and the business they work for. Show your employer that you are willing to do what it takes to be the very best at your job.  Take your career seriously and work toward your goals and you will reach them.  All it will take is some hard work and study and you will be on your way to a fabulous new career.

Expert opinion

CVs are an essential part of life and even if a company has an application form, you should submit a CV with it to make sure everything you have done is covered so they can make the best informed decision. It also shows you are serious about the job and took the time to take a copy of your CV.

I do agree that if your CV looks empty you should do some things to fill it up. For example, volunteer work, training courses, night classes etc show you are enthusiastic towards self improvement and dedicating your time to a worthy cause.

Try and keep your CV all on one page if possible, and keep all detail as concise as possible, but with enough detail to make them want more. If need be, do a CV detox and get rid of the old ‘rubbish’ that is no longer needed or relevant, and replace it with new things!

CV Writing Tips for Jobs 2019

Last updated : 27 January 2019

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Things to know before you start writing your CV in 2019

New Year, New Start? For those seeking a new job or career in 2019, the first mistake they often make is to use an OLD CV! After all, this is all about wiping the slate clean and starting again! Here we will detail some tips on how to revamp your CV ready for the job hunting market 2019 has to offer.

cv writing tips

1. Out with the Old….

Companies can often change their name, branding or address. It is always wise to ensure that anything listed on your CV is relevant should a potential employer wish to contact that Ex Employer. Scan your CV and ensure that all the employers names are correct and up to date (in the case of takeovers or mergers), and if the company name has changed, change the name on your CV and add ‘Formerly XXX’ in brackets following the new name. Likewise, if a company has moved addresses since your employment, it is wise to ensure that you have updated that in case the new employer might wish to take up a reference from them.

2. Try something new!

SHAKE up that CV! There are a few new trends in the CV market these days, from pictorials, to Info graphics. One of the best examples of the info graphic CV can be found on our site at the CV templates category and they will show you how creative you can be with your CV. You are bound to stand out from the rest of the crowd with such an individual CV and also, if you are going for a statistical or graphical job, it’s a great way of showing off your skills on paper!

3. Tidy for the New Year.

At the very least, you should give your CV a ‘Spring Clean’. Scan it over for any errors, and then think about reshuffling the content around to give it a fresh look. Maybe change the font and formatting a little, or add a splash of colour.

4. Rethink your personal statement.

The personal statement on your CV is one of the things an employer will use to build a picture of you as a person, and so it should be just as important as your skills! Have a really good think about the kind of person you ARE NOW, and the kind of person you ASPIRE TO BE, and put this down. Make sure to put yourself across honestly, in a way that will entice potential bosses to want to meet you!

5. Use natural persuasion .

In your New Year covering letter, be sure to wish the potential employer a successful New Year and hint that you will be part of that, by ending the covering letter with “I wish your company success and prosperity in 2019, and hope I will be with you to celebrate the success.” This offhand greeting will instil in the prospective employer that you have their best interests at heart and would be a good team player.

So what are you waiting for? Go and freshen that CV and get job hunting!

And some more advice for writing a CV:

When applying for jobs, a CV will be a like a window to see through the applicant’s qualifications, qualities, skills and experience in very little time. That means that a well written CV can help one enhance chances of landing a job while a poorly written and structured will put off potential employers. Here are some writing tips to come up with a great resume for your job applications.

1- Structure

Structure it in a way to attract the attention of the reader. There are many structures that you can use to make the structure look neat, well detailed and yet attractive.  As you do this, be sure to include all relevant information including your skills, experience and qualifications in a clear and straightforward manner. It is very important to note that, the application may attract numerous applications and therefore, the employer will have little time to go through the resume. Unless otherwise stipulated, a standard resume should be about 2 pages.

2- CV Format

To make it more appealing, you can format with all the key points made clear to spot. The sentences should be short and you can use bullets or numbering to highlight the hot points. Be sure to include facts as in many cases you will be required to support the details in the resume with certificates and other testimonials.

3- Ordering

Use the right order of items in writing. Start with the most recent occupation, job, position or even achievements. Only include relevant details and leave out the not so important information. Be sure to include your duties and responsibilities in the job positions you will have mentioned in the resume and take note or any achievements in them line of your duty.

4- Personal Skills

Include other personal skills and qualities that may not necessarily be part of your job but which can help in enhancing your productivity like punctuality, your modifications and your moral values. Remember that your resume is meant to sell you and thus it should include more positive values about you.

5- Proof Reading

Once done, be sure to proof read it to check for any mistakes and correct the mistakes before sending. Sending a resume full of mistakes may deny you the opportunity to be selected for job interviews.  Depending on the job you will be applying for, you can tailor it a little to suit that specific post to enhance chances of getting selected for an interview. However, remember not to go too far in tailoring the CV to make it look unrealistic.

First Time CV Example Template

Last updated : 27 January 2019

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Use this CV example if you are going to make your first CV as a template.

Time for your first CV?

Writing your first CV can be daunting if you have no jobs to put on it! But, all you need to do is show your employer what skills and experience you have, along with the kind of person you are, and this should be sufficient along with a good covering letter. I have created a template to illustrate this.

First Time CV Example Template

Johnny Student – Template

Your name -tel number
1 Job Hunter Way, Employment ville, UK. EM1 5LO
Your email address here

Professional Profile

I am a newly qualified GCSE student looking for my first job. I have enjoyed my years in education and have 100% attendance. I was a prefect which meant helping my fellow pupils enjoy school in a safe manner, and I enjoyed assisting colleagues and serving customers, cash handling and communicating with people in the Tuck Room I volunteered in.
Intelligent.   Sensible and practical.   Approachable and Friendly.   Neat and Presentable.       Highly organised.   Intuitive.   Friendly.   Flexible.   Adaptable.    Professional Qualifications.    None.

Work History    None.

I Have no work history as I have only just finished my GCSE education. However, during my time at school I was a Prefect, Recycling Assistant and also helped in the Tuck Shop, all of which I think show my responsible nature and trustworthy character.

Education

GCSE 10xA Grades including English, Maths and Science.
Londonberry Comprehensive School
London
2012

References    References are available on request, or in writing to the above previous employers.

Download First Time CV Example Template

first time CV example template