Telemarketer Interview
Telemarketing more commonly known in the UK as Telesales is a method of direct marketing which a salesperson contacts prospective customers to sell products either by telephone or face to face.
In an interview for a Telemarketing position you will need to demonstrate excellent communication skills and customer service skills.
You will probably get asked:
What sales positions have you held in the past? What were you targeted on? Can you sell me eg: this bottle of water? How would you rate your telephone skills out of 10 and why? The core skill to this role is communication and confidence. You will need to demonstrate this during your interview as well as being able to back this up with previous work history. The interviewer will need to be confident that you are not going to be phased by people unwilling to talk to you on the phone and that you may need to make call after call after call before anyone is willing to listen to what you have to offer.
Role play difficult customers with a family member or friend as you may be asked to demonstrate this kind of scenario during your interview. Above all make sure you can actually do this kind of role and you really know what it entails, it doesn’t suit everyone and at times can be very hard. Best Wishes.
Check out example answers:
Tell me about yourselfWhy should we hire you?Why do you want this job?What is your greatest strength?What is your greatest weakness?What are your salary expectations?What motivates you?Give some examples of teamworkDescribe a difficult work situation project and how you overcame itAre you willing to travel?What can you contribute to this company?Do you have sales experience?
Sell me your phone
What do you know about our company?
What makes you best person for this position?
What did you do in your last telemarketing job?
Do you have your own transport? a car?
How much experience do you have in the field
Good luck.
Purely out of interest, can someone say what the difference between telemarketing and telesales are? Is there one? are they actually both the same but one just has sales in the title?
People do best in telemarketing if they’re friendly and approachable. If you’re going to be involved in sales and customers service, it’s very important that you come across as approachable to other people. A lot of sales people work on commission also, which means that you’ll get paid more if you’re able to do your job well.
Some sales jobs are even commission only, which means that unless you can have the necessary skills to sell products/services, you won’t be able to make a living from this kind of work.
Thank you for tips.