If you have found a role as a Housing Officer that you have applied for an you have been invited to attend an interview then you need to read the job description and if applicable local authority information carefully.
Where as in some cases it may be easier to conduct research on a local authority through their website, what you already know through dealings and maybe you or a family member knows someone who works there already?
Whatever the situation, preparation is always the key. Read the job description and any information you can on the role. Usually with the local authority they have very specific requirements that you must follow and be able to do and being unable to say you can do one of these areas will mark against you.
Some possible questions once you are at your interview could be:
What do you know about being a Housing Officer and why do you think it suits your background?Tell me about a time when you have dealt with a difficult person? What did you do to manage the situation and how did it make you feel?In housing there are a lot of forms and paperwork to keep updating, how do you feel you would be doing this?If you were to look around a property, name 3 things that you would be specifically looking for?How do you feel that you would assess different client’s needs, who would come first?How do you feel about holding a meeting with a client on your own who is quite volatile and just wants somewhere to live? How would you handle this?The main focus on this role is your communication skills, combined with your administration and or customer service skills and any further prior research or knowledge of the housing sector.
Related: Housing Officer Job Description
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