Flight Attendant Job Description
GENERAL DESCRIPTION
Our Flight Attendants effectively represent the Company, greeting and serving customers on a daily basis. They are responsible for the comfort and safety of the people who choose to fly with us and for dealing with any emergency situations onboard the aircraft.
The Flight Attendant will be scheduled on a rota and may be required to work at short notice. You should be extremely flexible in terms of working patterns and expect to be away from home for periods of up to 7 or 8 days at a time.
MAIN TASKS AND RESPONSIBILITIES
1. To welcome customers as they board the place, offering assistance where required to direct people to their seats or store their baggage. To provide additional assistance to people with disabilities or mobility problems.
2. To undertake pre-flight checks, ensuring that bags etc are stored safely, passenger safety belts are secured, etc. To provide pre-flight safety instructions as required by regulation.
3. To secure all doors, compartments, trolleys, etc prior to take-off.
4. To provide meals, drinks, headsets, blankets, etc to customers as required.
5. To maintain a safe and tidy working space at all times throughout the flight.
6. To develop and maintain positive working relations with other members of the flight crew.
7. To respond to customer requests and enquiries, ensuring that they are met as far as possible.
8. To deal with illness and other situations as they arise in a calm manner. To problem solve and reassure passengers as required.
9. To undertake a full inspection required prior to passenger boarding on matters such as safety equipment, first aid kits, food stocks and cutlery.
10. To check passenger boarding passes at the airport terminal.
11. To undertake inventory checks at the end of the flight and provide an appropriate report.
12. To operate within food hygiene regulations.
13. To provide flight reports as required.
14. To undertake any other ad-hoc duties relevant to the post as and when required.
SKILLS AND EXPERIENCE REQUIRED
Previous experience in a customer facing roleGood general level of education, including GCSE or similar in English and MathsA welcoming and friendly mannerAn enthusiasm for excellent customer serviceGood teamworking skillsExcellent communications skillsThe ability to think on one’s feetSKILLS AND EXPERIENCE (DESIRABLE):
Previous flight attendant experienceForeign language skillsSee also :
Flight Attendant cover letter
Cabin Crew interview
Cabin Crew CV Example
Being a flight attendant does have many advantages (discounted travel – sometimes free), although you will always have to smile even if you don’t feel like it. There are many different operators who would need flight attendants